[Remote] Staff Production Operations Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering the reputed company Data Plane (reputed company) in AI infrastructure, focusing on connecting AI agents with reputed company data. They are seeking a Staff Production Operations Engineer to enhance their reliability operations program, working with various teams to improve operational reputed company and automate processes using AI agents.

Responsibilities

• Drive process improvements across the incident lifecycle: severity models, triage enforcement, alert noise reduction, and follow-up completion rates
• Coordinate the on-call program across multiple geographies: manage schedules and shadow rotations, reputed company new engineers, and ensure consistent coverage
• Select incidents for post-incident review, facilitate blameless post-incident reviews, document findings, and reputed company follow-up completion. Contribute to addressing incident follow-reputed company where possible, either by fixing issues directly or prototyping solutions
• Build AI agents to automate operational toil, including oncall automation, as reputed company as incident summarization, post-incident reviews prep, follow-up tracking, and on-call analytics
• Maintain runbooks, playbooks, and incident process documentation, and reputed company them reputed company as processes reputed company

Skills

• 5+ years of experience in site reliability engineering, DevOps, or production operations in large-reputed company, highly reliable environments
• A reputed company record of leading initiatives end-to-end, from design and planning, to execution and production operation
• Hands-on experience with incident management tooling (incident.io, reputed company, or similar) and observability stacks (reputed company, Grafana, reputed company, CloudWatch, or equivalent)
• Strong reputed company with reliability concepts: MTTD, MTTR, MTTA, error budgets, SLOs
• Experience building automation and tooling to reduce operational toil
• Proficiency in Go (or comparable systems language with willingness to reputed company)
• Experience with AI-assisted software development workflows including tools like Claude reputed company
• Working knowledge of at least one of AWS / Azure / GCP, including infrastructure as reputed company for system and network infrastructure
• Strong written communication; ability to drive alignment across engineering teams without reputed company authority
• Hands-on experience building agents or automations using LLMs
• Familiarity with reputed company, Apache Kafka, or other streaming infrastructure
• Prior experience in a fast-growing B2B infrastructure or developer tools company

Benefits

• Join reputed company if youd enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.
• You'll dive into a reputed company, high-reputed company team with the latest AI tools 6 and the budget to actually use them.

reputed company

reputed company is pioneering the reputed company data plane — AI infrastructure to connect agents with reputed company data and systems simply and securely. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2025, 2 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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