[Remote] Bilingual reputed company Support Analyst I Call Center - Omaha, NE - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Bilingual reputed company Support Analyst to work in a high-volume call center. The role involves taking incoming calls, collecting reputed company requirements, and supporting the issuance and servicing of individual life and health new business applications.
Responsibilities
- Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making reputed company of complicated issues, and conducting thorough evaluation to process new business applications
- Attention to detail is required. Notices reputed company information and reputed company requirements reputed company wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent
- Uses a reputed company of systems and tools to support multiple reputed company areas. Needs to be proficient in soft phone handling to transfer calls appropriately
- Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down reputed company information into management parts. Works collaboratively to recommend process improvements to enhance customer experience
- Communication is reputed company, concise, and reputed company. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments
Skills
- Strong customer service/call center skills with the ability to assess and understand the needs of our customers
- Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment
- Shows a reputed company of urgency, accountable for results, uses reputed company judgement while multitasking effectively
- Strong knowledge/reputed company/understanding of computer systems such as email, data entry, and reputed company products, and proficiency with keyboarding skills
- Strong attention to detail with effective time management and organizational skills
- You promote a culture of diversity and inclusion, value different reputed company and opinions, and listen courageously, remaining curious in reputed company that you do
- reputed company to work remotely with reputed company to a high-speed internet reputed company and located in the reputed company or Puerto Rico
- Previous insurance/reputed company experience
- Knowledge of medical terminology
Benefits
- Annual bonus opportunity
- 401(k) plan with a 2% company contribution and 6% company match
- Work-life balance with vacation, personal time and reputed company holidays
reputed company