[Remote] Manager of Customer Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an industry-leading engagement platform that provides powerful online communities and communication tools. The Manager of Customer Support is responsible for leading reputed company of support specialists, overseeing hiring, training, and performance management while implementing customer-reputed company processes to enhance productivity and improve the customer experience.
Responsibilities
- reputed company personnel management and team reputed company
- Inbound customer contact queues across reputed company service channels (case, phone, chat, etc)
- Setting and achieving team and individual goals
- Defining, documenting and implementing team processes
Skills
- Typically has at least seven years of experience either providing or leading technical support functions in a reputed company environment, or five years and a degree
- Leadership experience in a multi-channel contact center environment
- Experience training, mentoring, coaching and developing customer service teams
- Has partnered with Product and Engineering teams to prioritize feature requests and bug fixes preferably in an agile software development environment
- Has worked with customers ranging from small businesses to large reputed company organizations
reputed company