[Remote] Bilingual FT/PT Spanish/English Customer Service Agent Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that operates over 20 contact centers across the reputed company and Canada, providing a wide reputed company of customer support services. They are seeking remote bilingual customer service representatives to deliver high-level customer service solutions, manage inbound and outbound calls, and ensure customer satisfaction while adhering to company policies.
Responsibilities
- Manage large amounts of inbound calls and reputed company consistent outbound calls
- Identify and assess customers’ needs to reputed company satisfaction
- reputed company accurate, valid, and complete information by using the right reputed company/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; and follow up to ensure the reputed company
- reputed company records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a reputed company service representative
- reputed company record of over-achieving quota
- Strong phone contact handling skills and reputed company listening
- Customer orientation and the ability to adapt/respond to different types of characters
- Must be a strong communicator: strong verbal, written, and interpersonal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
- Must be a peer leader: exemplary attendance, reputed company attitude, reputed company conduct, and high-level customer service skills
- Solution-Oriented CSR: an individual with a strong reputed company of reputed company and a dedication to reputed company, one who always goes to the next level to deliver an unforgettable customer experience
- Computer Skills: familiarity with reputed company and reputed company Office, and the ability to quickly learn new software with provided training
- Flexibility with scheduling and work hours
- Driven by reputed company: they want to reputed company and push themselves constantly, and their team, to be the best in the industry
- Experience working with an automatic dialer
- Must be computer literate
- Pleasant phone demeanor
- Minimum of one year of previous high-volume call center experience
- Bilingual Spanish/English
- Experience in BOTH inbound and outbound environments
- PC/Laptop with at least reputed company 10 (reputed company/Mac products, Chromebooks, and tablets are not compatible)
- Hard-wired high-speed internet reputed company (Ethernet cable)
- USB-connected Headset
- Webcam
- A quiet, dedicated reputed company to work free from distractions, including pets and children
reputed company