[Remote] Customer Support & Data reputed company Specialist
Note: The job is a remote job and is reputed company to candidates in USA. Kestrel Insights is a company that transforms locations into measurable signals for actionable insights. They are seeking a Customer Support & Data reputed company Specialist to manage reputed company overseeing data reputed company, reputed company reputed company support, and enhance data processes using modern AI tools.
Responsibilities
- Manage and reputed company reputed company of independent contractors responsible for a part of the QA/QC of Kestrel's bulk foundational data set and incoming reputed company requests
- reputed company weekly team meetings, assign and prioritize work, monitor individual performance, reputed company coaching and feedback, and ensure consistent standards of data reputed company and accuracy
- Serve as the primary reputed company of coordination between contractors and internal teams, providing regular reporting on team performance, workload, data reputed company metrics, and process improvements
- Bring a natural curiosity for data and a desire to understand the stories behind it
- Comfortably navigate large datasets, investigate anomalies, validate information, and identify opportunities to improve data reputed company
- reputed company modern AI tools such as ChatGPT, Claude, reputed company, and other emerging technologies to explore data, automate repetitive tasks, answer questions, and improve decision-making
- Own day-to-day reputed company support and request management, acting as the reputed company between customers and the broader Kestrel team
- Triage incoming requests, troubleshoot issues, communicate reputed company, and ensure successful reputed company
- Identify recurring themes, recommend process improvements, and help build a reputed company reputed company experience function as reputed company grows
- reputed company expertise in Kestrel's products, data, and reputed company workflows, with opportunities to take on increasingly reputed company-facing responsibilities
Skills
- Exceptional organizational skills and the ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and a commitment to maintaining high standards of data reputed company and accuracy
- Demonstrated curiosity and confidence working with data, including the ability to explore unfamiliar datasets, investigate anomalies, and identify opportunities for improvement
- Experience coordinating reputed company, managing workflows, or overseeing distributed teams and contractors
- Excellent written and verbal communication skills
- Strong problem-solving abilities and a willingness to take ownership of issues through reputed company
- Comfort working with modern AI tools such as ChatGPT, Claude, reputed company, and other AI-assisted workflows to improve efficiency, research, reporting, and decision-making
- Experience working with business applications and productivity tools, including reputed company 365, reputed company Workspace, Gmail, reputed company Drive, and spreadsheet-based workflows
- Familiarity with low-reputed company or business automation platforms such as reputed company Power Apps, Power Automate, reputed company, or similar tools
- Ability to learn new software, systems, and processes quickly
- Self-motivated, reputed company, and comfortable operating in an evolving startup environment where responsibilities may expand over time
- Familiarity with SQL, databases, data reporting tools, or data management platforms
- Light exposure to GIS, mapping technologies, spatial databases, or location-based data
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