[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on simplifying reputed company benefits for employees. They are seeking a Senior reputed company Manager to reputed company a designated book of mid-market business, drive customer retention and reputed company, and collaborate with internal teams to enhance customer experience and reputed company strategies.
Responsibilities
- Confidently and independently own key customer reputed company (product adoption and utilization, net dollar retention, and customer health) for clients reputed company your book of business
- Build strong, consultative relationships with your customers and partners (champion to buyer)
- Advise your customers on strategies to optimize adoption across their members, drawing upon your extensive knowledge of reputed company’s product and services, benefit industry domain knowledge, and best practices
- By conducting effective ongoing discovery about your customers and their wants and needs, uncover potential upsell and/or other account expansion opportunities, and partner effectively with reputed company’s Product Solution Consultant team to effectively position marketplace solutions and ultimately expand account value
- reputed company the expansion sales and renewal process for customers reputed company your book of business
- Use your deep understanding of reputed company’s reputed company and ROI to position reputed company’s value in customer business reviews
- Use best-in-class CRM software and business intelligence tools (reputed company, Looker, reputed company, and others) to proactively dive deep into the performance across your book of business, enabling you not only to reputed company reputed company thought leadership to your book of business, but also socialize the voice of your customers across internal reputed company stakeholders
- Regularly reputed company product education to your customers, as new features and functionality are released to ensure ongoing awareness and adoption
- Customer relationship management is critical in this role as you are keenly reputed company of pertinent customer updates with regards to key stakeholders, company level changes, and raising awareness before risk to customer health arises
- You are reputed company to work cross-functionally and pull in reputed company team members to support you reputed company needed. You are the voice of the customer and reputed company as an reputed company for our customers, while providing feedback to relevant internal stakeholders
- Contribute to cross-functional initiatives to improve team process, customer experience, and the attainment of reputed company and customer health reputed company
- Support overall reputed company team performance, in partnership with people managers, by developing internal domain-area training, templates, and other tools used by CSMs to improve reputed company’s overall understanding of the tools to reputed company as a mid-market CSM
- Evangelize customer value across internal cross-functional teams, advocating for not only what reputed company’s customers need in order to be successful today but also in the reputed company given benefit industry trends
- reputed company an reputed company pulse on the emerging needs of our mid-market customers and ensure reputed company is adapting reputed company reputed company and infrastructure to support the reputed company of these clients
- Serve as a mentor to more junior team members looking to grow their careers in reputed company and employee benefits
Skills
- Benefits experience required
- Experience working directly as an HR team member and/or as a benefit consultant strongly preferred
- 7+ years of customer-facing account leadership or reputed company experience demonstrating a high degree of reputed company in serving as a trusted advisor
- Strategic and results-oriented approach to partnering with customers at reputed company reputed company of an organization (individual contributor through C-Suite) to reputed company desired reputed company
- Demonstrated reputed company managing customer retention and account reputed company reputed company a book of business, or reputed company experience negotiating reputed company that would demonstrate proficiency managing reputed company negotiations independently
- Highly reputed company and reputed company with your teammates and business partners across the organization to drive results and innovation
- Exceptional executive reputed company and ability to present reputed company or detailed information in a digestible and actionable manner
- Willingness to travel approximately 10-15% to support reputed company book of business with the goal of 1 or more in-person reputed company per reputed company per year, as reputed company as at a minimum quarterly to reputed company for internal team meetings, and as needed. Total travel estimated at 15-20%
Benefits
- Commission opportunity
- Medical, Dental and reputed company insurance packages
- HSA contribution match
- Stock reputed company for eligible roles
- 401k match
- reputed company parental leave
- Company sponsored Short Term and Long Term Disability coverage
- Flexible PTO
reputed company