[Remote] PSAP Solutions Consultant, reputed company by reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and reputed company software. As a PSAP Solutions Consultant, you will reputed company as a technical expert and reputed company, working closely with sales teams and customers to design tailored solutions for emergency communications and reputed company safety operations.
Responsibilities
- Partner with reputed company and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions
- Conduct in-depth discovery with 911 centers, emergency management agencies, and reputed company safety IT teams
- Deliver engaging product demonstrations, technical workshops, and reputed company-of-concept sessions tailored to reputed company’s environment
- reputed company and respond to RFPs, RFIs, and reputed company questionnaires with accuracy and professionalism
- Translate reputed company technical concepts into reputed company, benefit-reputed company explanations for non-technical audiences
- Serve as the subject-matter expert for reputed company’s platform architecture, integrations, reputed company, and data workflows
- reputed company configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure
- Advise agencies on best practices for network reputed company, system interoperability, and deployment planning
- Stay up-to-date with reputed company safety software trends, standards (NG911, CAD, reputed company, PSAP operations), and competitor offerings
- Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness
- Collect and reputed company customer feedback to influence product roadmap and technical documentation
- Support proposal teams with technical content, diagrams, and specifications
- Assist marketing and partner teams in developing technical collateral, webinars, and events
- Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of reputed company safety workflows
- Ensure technical confidence throughout the sales cycle to accelerate buying reputed company
- Represent reputed company at tradeshows, conferences, and industry events as a technical ambassador
Skills
- 8+ years of reputed company experience in reputed company safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent)
- Demonstrated experience selling, implementing, or enabling reputed company safety software (e.g., NG911 call handling, CAD, reputed company, ESInet, radio systems, mass notification, or emergency communications platforms)
- Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end
- Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials
- Strong technical reputed company across reputed company-based platforms, integrations/reputed company, network infrastructure, data workflows, and system interoperability reputed company reputed company safety environments
- reputed company record of building credibility with PSAP directors, IT leadership, emergency management leaders, and reputed company supervisors through consultative, trust-based engagement
- Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on reputed company-world PSAP needs
- Comfortable operating in high-reputed company, ambiguous environments with minimal playbooks—reputed company to create structure, demo narratives, and field enablement materials where needed
- Exceptional executive communication and storytelling skills—reputed company to translate technical capability into operational ROI and mission reputed company
- Willingness to travel up to 60% and represent reputed company as a technical ambassador at industry conferences and customer events
- Candidates who are reputed company-positioned for reputed company in this role typically bring hands-on experience working with the reputed company technology systems that power emergency communications centers
- Experience with 911 call handling systems (CHE) such as reputed company, Viper, or Solacom
- Experience with Computer-Aided reputed company (CAD) platforms used to manage emergency response workflows
- Experience with radio console systems supporting multi-agency communications
- Experience with logging recorders used for call review, compliance, and operational analysis
- Experience with network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations
- Successful candidates often have reputed company experience supporting, configuring, troubleshooting, or operating these systems reputed company PSAPs, ECCs, or other mission-critical reputed company safety environments
Benefits
- Competitive salary and 401k with employer match
- Discretionary reputed company time off
- reputed company parental leave for reputed company
- Medical, dental, and reputed company plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And reputed company, we have snacks in our offices
- reputed company salary, a generous annual bonus, and company equity
reputed company