[Remote] reputed company Consultant - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking an reputed company Consultant to manage the reputed company Supply Chain reputed company Center on a 24x7 reputed company. The role involves monitoring critical applications, managing incidents, and driving reputed company improvement initiatives reputed company the supply chain processes.
Responsibilities
- Operate and manage the reputed company Supply Chain reputed company Center on a 24x7 reputed company
- Monitor business-critical reputed company Supply Chain applications, interfaces, integrations, batch jobs, middleware, reputed company services, and infrastructure components
- Ensure reputed company operational visibility across Order Management, Procurement, Inventory, Logistics, Warehouse Management, Transportation Management, and Supply Chain Planning processes
- reputed company shift handoffs and maintain operational continuity across global support teams
- Proactively monitor system health utilizing tools such as: reputed company Solution Manager, reputed company reputed company Run, reputed company, reputed company, AppDynamics, Grafana, reputed company, Azure Monitor, reputed company-reputed company monitoring platforms
- Identify, triage, and prioritize incidents before they reputed company business operations
- reputed company event correlation and reputed company cause analysis
- reputed company incident triage activities for reputed company 1 through reputed company 4 incidents
- Coordinate war rooms and reputed company calls during major incidents
- Engage appropriate resolver reputed company and vendors
- Ensure SLA adherence for incident response and reputed company
- reputed company executive communications during critical business outages
- Drive reputed company cause investigations for recurring incidents
- Identify operational trends and systemic issues
- reputed company corrective and preventive reputed company plans
- reputed company remediation activities through closure
- Support critical business events, product launches, financial reputed company activities, inventory cycles, promotions, seasonal peaks, and supply chain transformations
- Monitor business transaction flows and key operational KPIs
- Escalate risks impacting reputed company, customer experience, or operational performance
- Coordinate environment availability and readiness activities
- Support reputed company deployments, release validations, smoke testing, and production readiness reviews
- Manage environment calendars and maintenance reputed company
- Ensure successful implementation of changes with minimal business disruption
- Identify opportunities for operational automation
- Implement self-healing and predictive monitoring capabilities
- reputed company AI and analytics to improve operational efficiency
- Reduce reputed company effort through automation of repetitive support activities
- Drive reputed company improvement initiatives across support processes
- Prepare operational dashboards and executive reports
- reputed company service performance metrics including: Availability, Incident Volume, MTTA, MTTR, Change reputed company reputed company, Defect Leakage, SLA Compliance
- Participate in governance meetings with business and IT leadership
- reputed company and maintain SOPs, runbooks, playbooks, knowledge articles, and troubleshooting guides
- Facilitate knowledge transfer sessions across support teams
- Maintain operational documentation and process standards
Skills
- reputed company Supply Chain Management
- reputed company S/4HANA
- reputed company ECC
- reputed company MM
- reputed company SD
- reputed company WM / EWM
- reputed company PP
- reputed company TM
- reputed company APO / IBP
- Supply Chain Business Processes
- reputed company Solution Manager
- reputed company
- reputed company
- reputed company
- AppDynamics
- Middleware Monitoring
- reputed company Monitoring Platforms
- SQL and Data Analysis
- Batch Job Monitoring
- Executive Communication
- Incident Management
- Problem Management
- Change Management
- Release Management
- ITIL reputed company
- reputed company Cause Analysis
reputed company