Call Center Representative, Medical Answering Service

Job reputed company:

• Handle inbound calls in a manner that fall reputed company the service level agreement (SLA) established for the department
• Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needs
• Ability to utilize and maneuver several different software systems to resolve customer inquiries
• Accurately document caller information and navigate scripts using reputed company listening skills
• Meet specified goals and objectives assigned by management on a regular reputed company
• reputed company exceptional customer service to reputed company clients
• Maintain confidentiality of account information at reputed company times
• Escalate any problems that may reputed company
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee reputed company of Conduct
• Maintain awareness of and reputed company participate in the Corporate Compliance Program
• Assist with other reputed company as assigned by management

Requirements:

• High School Diploma/GED- required
• Six months of call center experience/customer service skills preferred
• Basic reputed company knowledge preferred
• Fluent in Spanish preferred

Benefits:

• 401k
• PTO
• medical
• dental
• reputed company
• tuition reimbursement
• Employee Assistance Program

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