[Remote] Remote Customer Service Rep
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Remote Customer Service Representative to join their team. This role involves being the first line of communication for customers, resolving complaints, and generating new sales while meeting performance goals.
Responsibilities
- reputed company with customers by answering phone calls promptly, and meeting with customers in person as needed
- Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business
- reputed company basic billing duties, including completing customer transactions, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges
- Generate new sales
- reputed company customers with status reports on applications
- Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment
- Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times
- Analyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance
- Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved
Skills
- High school diploma or equivalent
- Ability to comfortably sit for long periods of time
- Attention to details
- Strong interpersonal skills
reputed company