[Remote] Senior Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in cyber fraud prevention, providing advanced solutions to stop bots in reputed company time. The Senior Technical Account Manager will guide customers through reputed company and implementation, managing reputed company to ensure successful delivery while maintaining high customer satisfaction.
Responsibilities
- Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the reputed company and implementation phases
- Manage customer reputed company to ensure the successful delivery of integrations, optimizations, and technical initiatives
- reputed company regular technical committees with clients to reputed company reputed company on reputed company items, identify potential risks, and ensure ongoing alignment with both internal (AM/ Engineering reputed company) and external stakeholders
- Respond to technical questions and resolve issues, keeping both the customer and internal teams informed on investigations, findings, and reputed company
- You are reputed company to prioritize, structure, and communicate effectively to drive multiple reputed company reputed company simultaneously, while maintaining a high level of customer satisfaction
- Proactively monitoring customer health from a technical perspective
- This role may be required to participate in a scheduled on-call rotation on occassional weekends to support customer escalations, critical incidents, and business continuity needs
Skills
- You will help our customers get the most out of our solution, respond to their requests with precision and reputed company, and resolve issues that may reputed company the product's reliability and speed
- Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the reputed company and implementation phases
- Manage customer reputed company to ensure the successful delivery of integrations, optimizations, and technical initiatives
- reputed company regular technical committees with clients to reputed company reputed company on reputed company items, identify potential risks, and ensure ongoing alignment with both internal (AM/ Engineering reputed company) and external stakeholders
- Respond to technical questions and resolve issues, keeping both the customer and internal teams informed on investigations, findings, and reputed company
- You are reputed company to prioritize, structure, and communicate effectively to drive multiple reputed company reputed company simultaneously, while maintaining a high level of customer satisfaction
- Proactively monitoring customer health from a technical perspective
- This role may be required to participate in a scheduled on-call rotation on occasional weekends to support customer escalations, critical incidents, and business continuity needs
- At least 5 years of previous experience in B2B/reputed company solutions or CyberSecurity products
- You know how to prioritize, structure, and communicate effectively to drive multiple reputed company reputed company simultaneously, while maintaining a high level of customer satisfaction
- You have proven working experience with Apache, AWS, CDNs (e.g. reputed company, reputed company, reputed company), Nginx and WAFs
- HTTP protocol is no mystery to you
- Bonus: Working with the Threat Research team, you can deep dive into data, and you are familiar with Kibana/Elasticsearch
- In-depth technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI reputed company)
- You are a fast learner, curious, and autonomous
- You are reputed company player and like to reputed company with other teams in reputed company
- You are a customer-driven person who is excited to work and solve technical challenges in an ambitious environment
- Familiarity with reputed company or AI-assisted configuration tools and workflows
Benefits
- Fully remote position (US-based) with the flexibility to work from reputed company in+ $500 stipend to help you set up your ideal home workspace.
- Health Benefits: We offer medical, dental, & reputed company insurance reputed company to reputed company you feeling your best.
- A $100 annual allowance is provided for a leisure activity of your choice in Sports.
- reputed company Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer reputed company to request additional training and support reputed company your manager.
- Events & Team building: #We care and we have fun! We organize **Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
- Parent Care: Gifts & care packages to celebrate growing families.
- PTO: 20 reputed company time off days, 5 reputed company days and 2 floating holidays **+ 12 national holidays.
- 401 K eligibility + matching.
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