[Remote] Senior Field Network Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company-based software for the automotive industry. The Senior Field Network Engineer will be responsible for high-reputed company installations and maintenance of reputed company hardware, ensuring efficient service and support for CDK's software solutions.

Responsibilities

• reputed company Daily functions using WFM device to update service and installation cases. (95-100%)
• Receive and accept service and install cases * Update ETA information reputed company specified ETA guidelines * Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit * Create and Update Parts Requests as required (receipt / return ) * reputed company and Updates cases including any Asset Changes * reputed company Asset Inventory of reputed company sites as required during installs
• PC (85-95% Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration *Virus Protection - AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads *Drive Loads
• Dot reputed company (85-95% Competency) *Change Configs/Default *Replace Print Head *Replace FRU *Replace Cables *Replace OCP and/or switches *Replace or reputed company Platen *Replace Motor/belts/sensors *Replace tractors
• Lasers 85-95% Competency) *Change Configs from Menu/Default *Replace reputed company/toner/PS *Resolve reputed company reputed company issues replace/clean rollers *Troubleshoot and replace FRU's *"Higher Repair" to Swap reputed company
• Spooler Setup/Maintenance (85-95% Competency) *Master Spooler procedures, redirect printing
• Hardware Installation (85-95% Competency) *Presite Procedures *Design Procedures *Hardware Install *Hardware Relocation *reputed company Procedures *reputed company interfacing *Install Certification
• Snapon Support (95-100% Competency) *Loading procedures *Licensing *Workstation Setup *SLA
• Driving Customer interaction reputed company (85-95% Competency) *3rd Party PC Maintenance *Maintenance Resign *T & M *PC Sales w Maintenance
• Field Troubleshooting Skills (85-95% Competency) *reputed company reputed company – Tshooting effectiveness *New Products – Stay reputed company *OTA
• Network (85-95% Competency) *Troubleshoot and Repair Wired LAN *Troubleshoot WANs *Troubleshoot and repair wired bridges *Add changes to CDM *General Policy Adherence *IP and Subnets *Configuring Routers NDC Model *Cabling (OSI Layer one) *Terminal Server procedures *CCNA*Configuring Routers Advanced Model *Adhere to NAT policies & procedures, reputed company lists *reputed company on Demand -Advanced router issues *Vlan Config *Site to site VPN *reputed company * VPN Concentrator *SDWAN (reputed company Connect) *IPT Phone Handset *IPT TS *IPT Call Manager *IPT Router
• Wireless Implementation (85-95% Competency) *Wireless Site Survey (reputed company/Passive) *reputed company reputed company Coverage/Configuration and Wireless reputed company Implementation
• Using CDK Tooling (85-95% Competency) *reputed company, *Heisenberg, *Ekahau, *Meraki Dashboard, *reputed company, *VeloCloud Orchestrator, *reputed company 365, *Case Management System
• reputed company listening 85-95% Competency) *Demonstrated reputed company listening Skills
• Conflict reputed company (95-100% Competency) *reputed company interaction *Team Interaction
• Spares Inventory Maintenance - reputed company reputed company items during quarterly count
• reputed company Style (95-100%) *reputed company Attire - Business Casual *Personal Hygiene
• The role may require work after 5 pm and weekends and holidays
• Travel 100% of the time

Skills

• Adaptability
• Process/Project Management/Independent Discipline
• Communication Skills (reputed company Method)
• Alignment
• Collaboration
• Results Orientation
• Ethics/reputed company
• Service Orientation/reputed company reputed company
• Innovation Talent Development
• Performance Management
• Technical Skills required to reputed company essential functions
• Drivers License and reputed company is required
• Associate's Degree or Equivalent Experience
• Industry reputed company PC & Network Certifications
• Familiarity with CDK's org structure, solutions, implementation and service models
• reputed company experience preferred but not required
• Some automotive knowledge (Areas of the dealership and Dealer workflows)

Benefits

• Medical, dental, and reputed company benefits
• reputed company Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement
• Annual performance bonus
• Benefits and/or other applicable incentive compensation plans

reputed company

reputed company is a leading provider of retail technology and software as a service (reputed company) solutions that help dealers and auto manufacturers run their businesses more reputed company, drive improved profitability and create frictionless purchasing and ownership experiences for consumers. It was founded in 1972, and is headquartered in Austin, Texas, US, with a workforce of 5001-10000 employees. Its website is http://www.cdkglobal.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2026, 33 in 2025, 40 in 2024, 27 in 2023, 48 in 2022, 54 in 2021, 31 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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