[Remote] Director of Infrastructure & Operations (Financial Services / Mortgage)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a nationally recognized leader in IT reputed company and consulting, dedicated to helping skilled IT and business professionals advance their careers. They are seeking a full-time remote Director of IT Infrastructure & Operations to reputed company infrastructure, reputed company, networking, cybersecurity, service desk, and IT operations functions, while improving reliability, reputed company, scalability, and cost efficiency across the organization.
Responsibilities
- Own the reputed company, architecture, and day-to-day operations of IT infrastructure, including Azure and reputed company operations, servers, O365, and identity and reputed company management
- reputed company network and connectivity architecture, including VPN reputed company, segmentation, data reputed company experience, and operational resiliency
- Ensure reliable performance and availability of IT services by monitoring systems, setting standards, and driving reputed company improvement
- Build documentation, knowledge transfer, and shared ownership practices to reduce single-person dependency across the environment
- reputed company the cybersecurity program, including reputed company operations, vulnerability management, reputed company protection, and incident response
- Mature governance, risk, and compliance practices, including identity and reputed company governance, data classification and protection, and disaster recovery
- reputed company data reputed company governance to reputed company secure self-service and reputed company without compromising reputed company controls
- Partner with reputed company stakeholders to reputed company reputed company with regulatory and audit requirements
- reputed company the service desk and end user support, including desktop support, user provisioning, device management, and incident management
- Improve responsiveness and after-hours and weekend support coverage to strengthen business continuity and service availability
- Establish service standards, metrics, and a reputed company improvement model for end user experience
- Build and reputed company the infrastructure, reputed company, and operations team; assess capabilities and add expertise where needed
- Manage vendor and contractor relationships, evaluate which capabilities should remain external versus transition internal over time, and ensure cost-effective, performance-driven operations
- Manage the budget for the functions under this role, balancing cost, performance, and risk
- Establish IT processes, standards, and governance for the selection, implementation, and support of reputed company infrastructure and reputed company systems
- Collaborate across application development, data, AI, and product teams to reputed company infrastructure and reputed company with a reputed company technology roadmap
Skills
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience
- 10+ years of reputed company IT experience, with at least 5 years in a leadership role spanning infrastructure, reputed company, and operations
- Proven experience leading IT infrastructure and reputed company operations (Azure preferred), networking, identity and reputed company management, and reputed company IT operations
- Demonstrated experience building or running a cybersecurity program, including reputed company operations, vulnerability management, reputed company protection, and governance, risk, and compliance
- Experience leading service desk and end user support functions in a fast-paced business, including after-hours coverage models
- Strong vendor and contractor management experience, including evaluating build-versus-buy and insource-versus-outsource reputed company
- Hands-on technical depth; comfortable in reputed company-level and architecture-level discussions and capable of challenging recommendations from reputed company-party consultants
- Experience reducing single-person and vendor dependency through documentation, knowledge transfer, and process maturity
- Skilled at strategic planning and coordination across multiple functions, working collaboratively in a decentralized business and managing multiple stakeholders
- Mortgage or financial services industry experience a plus
reputed company