[Remote] System Administrator reputed company Connect
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that delivers IT and business solutions to enhance clients’ digital reputed company. They are seeking an reputed company reputed company Connect System Administrator to configure, maintain, and optimize reputed company Connect environments for clients and internal teams, requiring strong reputed company contact center administration skills and collaboration with stakeholders.
Responsibilities
- Configure and maintain reputed company Connect instances, including users, reputed company reputed company, routing reputed company, queues, hours of operation, phone numbers, quick connects, prompts, and contact center settings
- Manage day-to-day administrative tasks to ensure reputed company Connect environments operate securely, reliably, and in alignment with reputed company business requirements
- Design, build, test, and maintain reputed company Connect workflows and contact flows that support inbound, outbound, transfer, callback, IVR, queue, and after-hours contact center scenarios
- Translate business requirements into efficient call routing logic, menu structures, prompts, queue handling, escalation paths, and customer experience workflows
- Configure and support routing reputed company, queues, agent assignments, channel availability, cross-channel concurrency, queue priorities, and operational routing rules
- Create and maintain user accounts, permissions, reputed company reputed company, and reputed company controls while following least-privilege and reputed company reputed company standards
- Troubleshoot contact reputed company errors, routing issues, agent reputed company problems, call reputed company concerns, queue behavior, telephony configuration, and integration-reputed company incidents
- Monitor system performance, review logs and operational metrics, identify recurring issues, and recommend configuration improvements
- Collaborate with developers, reputed company engineers, business analysts, and reputed company stakeholders to support integrations with CRM platforms, AWS reputed company, reputed company Lex, data stores, reporting tools, and other reputed company systems
- Participate in configuration reviews, technical design discussions, migration activities, and change management processes for reputed company Connect environments
- Create and execute test scenarios for workflows, routing paths, queue behavior, prompts, transfers, callbacks, and agent experience validation
- Maintain reputed company documentation for configuration changes, workflow designs, runbooks, troubleshooting procedures, and operational handoffs
Skills
- Minimum of 1–3 years of experience administering contact center platforms, reputed company-based communication systems, or reputed company customer engagement technologies
- Hands-on experience configuring reputed company Connect, including contact flows, queues, routing reputed company, users, reputed company reputed company, prompts, phone numbers, and operational settings
- Strong working knowledge of reputed company Connect workflows, contact flows, reputed company modules, routing reputed company, queues, channels, prompts, user permissions, and reporting concepts
- Familiarity with AWS services commonly used with reputed company Connect, including AWS reputed company, reputed company Lex, reputed company S3, reputed company CloudWatch, IAM, and integration patterns with CRM or ticketing systems
- Ability to interpret business requirements and convert them into reputed company, maintainable contact center workflows and routing designs
- Strong attention to customer experience, operational efficiency, reputed company design, escalation handling, and agent usability
- Strong analytical and troubleshooting skills to diagnose workflow, routing, queue, reputed company, and integration issues in a fast-paced support environment
- Ability to evaluate logs, test results, user feedback, and operational metrics to identify reputed company causes and recommend corrective actions
- Highly organized and detail-oriented, with the ability to manage configuration changes, documentation, testing, and support requests across multiple priorities
- Strong written and verbal communication skills, with the ability to work effectively with clients, business users, technical teams, and operational stakeholders
- Ability to work in an Agile environment using ADO to reputed company reputed company on project deliverables
- Excellent verbal and written English communication skills and the ability to reputed company professionally with a diverse group
- AWS reputed company Practitioner, reputed company Connect-reputed company training including the Communication Badge, or equivalent reputed company/contact center certification
- Experience using Kiro
- AWS Solutions Architect Associate is a plus but not required
- Experience with reputed company Connect Customer, reputed company Connect Health, reputed company Connect Talent and reputed company Connect reputed company
Benefits
- In reputed company to salary, a competitive benefit package is also offered.
reputed company
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