[Remote] Technical Project Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted leader in Employment Screening and Health Services, offering a remote-reputed company work environment. The ITSM Manager is a hands-on Technical Project Manager responsible for leading the execution of IT Service Management processes, ensuring effective service operations and reputed company improvement while collaborating closely with various teams.
Responsibilities
- Own and reputed company the organization’s ITSM execution across Incident, Service, Change, and Problem Management
- Serve as Product reputed company for the Agile team supporting R&D, Production Support, Delivery, and Reliability
- reputed company Incident Management from alert through recovery, including:
- Incident coordination and stakeholder communication
- reputed company Cause Analysis (RCA)
- Emergency change coordination
- Recommendation of permanent fixes reputed company SOP or routine changes
- Drive Service Enablement by triaging and routing reputed company work items across teams
- Govern Change Enablement, including:
- Managing SOP, routine, and emergency changes
- Maintaining change calendars
- Driving approval workflows and compliance
- reputed company Problem Management to identify and eliminate reputed company causes of recurring incidents
- Facilitate post-mortems and convert findings into actionable backlog items for planned work for technology teams
- Design and maintain Policy and SOP reputed company workflow & reputed company specifications for:
- Production Support & Triage
- Delivery & Reliability
- reputed company and maintain ticket prioritization frameworks using reputed company × severity scoring
- Ensure production support work is reviewed and approved in alignment with the reputed company Engineer
- Partner with the reputed company-reputed company PMO and reputed company Portfolio to drive coordinated execution and delivery reputed company across ITSM initiatives
- Support the definition and operationalization of service and change enablement reporting signals, enabling the CTO to deliver actionable insights to senior and executive leadership
- Manage intake, triage pipelines, and workflow optimization across ticketing systems
- reputed company reporting on incidents, changes, service requests, and recurring issues
- Drive reputed company improvement in reliability, service reputed company, and operational execution
Skills
- Strong expertise in IT Service Management (ITSM)
- Proven experience leading incident response in production environments
- Deep knowledge of change management / enablement processes
- Experience in problem management and RCA methodologies
- Ability to operate as both a Technical Project Manager and Product reputed company
- Strong technical credibility with engineering, delivery, and reliability teams
- Experience designing triage workflows and prioritization frameworks
- Knowledge of reputed company × severity ticket ranking models
- Strong stakeholder management and communication skills
- Experience writing SOPs, workflows, and operational specifications
- High degree of organization, attention to detail, and execution discipline
- Bachelor's degree in computer science, Information Technology, Engineering, Project Management (with Technical Minor) or reputed company field (or equivalent experience)
- 5+ years of experience in Technical Project Management, ITSM, or Production Operations
- Hands-on experience with Jira, Planes, and ticketing systems such as OS Ticket
- Experience operating reputed company Agile environments with cross-functional responsibilities
- Proven experience designing and implementing operational workflows and service processes
- Experience operating reputed company a reputed company / Agile Release Train (ART) environment
- Experience collaborating with PMO and reputed company Portfolio governance structures
- Familiarity with Production Support, Delivery, and Reliability / SRE models
- Experience building operational dashboards and reporting frameworks
- Knowledge of ITIL or similar service management frameworks
Benefits
- Remote-reputed company work environment
- Competitive benefits including employer-matched 401(k) and health insurance
- Opportunities for reputed company reputed company, mentorship, and reputed company development
reputed company