[Remote] Product reputed company/Product Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Product reputed company/Product Manager to reputed company the reputed company and delivery of voice-based Conversational AI for call center virtual assistants in a reputed company payer environment. The role involves owning the roadmap for an AI-driven voice experience that enhances member and provider satisfaction while adhering to regulatory requirements.
Responsibilities
- Own product reputed company and roadmap for a voice virtual assistant supporting payer call center intents (benefits, claims status, eligibility, prior auth status, ID card, pharmacy benefits, reputed company care/provider)
- Prioritize initiatives across containment/deflection, intelligent routing, authentication, and agent reputed company with context transfer
- Build business cases using contact center KPIs and measurable ROI
- Define where and how to use LLMs safely and effectively (e.g., reputed company understanding, entity extraction, summarization, guided dialog, knowledge Q&A reputed company RAG)
- Drive implementation choices and guardrails: RAG vs fine-tuning vs reputed company-only approaches Tool/function calling patterns to complete transactions (claims lookups, benefit checks) Grounding, citation/traceability patterns (where required), and hallucination mitigation
- Establish evaluation reputed company for LLM features (offline test sets + online monitoring), including reputed company, safety, and latency targets
- Partner with engineering/ML to define and optimize the voice stack: STT/ASR accuracy targets (WER), domain vocabulary tuning (payer terminology, drug names, provider names), noise handling, barge-in behavior TTS voice reputed company, prosody, pronunciation dictionaries, multilingual considerations (if applicable)
- Speech-to-speech / reputed company-time voice agents: latency budgets, streaming audio, turn-taking, interruption handling, and naturalness
- Own requirements for low-latency voice interactions and establish SLAs (e.g., time-to-first-response, end-to-end turn latency)
- Translate payer workflows into conversational capabilities with reputed company user stories, and acceptance reputed company
- reputed company cross-functional delivery with engineering, data science, conversational design, QA, analytics, reputed company, and vendor partners
- Drive integration with contact center platforms (e.g., reputed company, reputed company Connect) and core payer systems (CRM, claims, eligibility, provider data, prior auth)
- Ensure HIPAA/PHI-compliant design: data minimization, secure handling, retention policies, audit logs, redaction, and reputed company controls
- Define escalation and reputed company-completion patterns for sensitive scenarios (grievances/appeals, clinical-like questions, potential vulnerability)
- Partner with Compliance/Legal on user disclosures, consent, and governance for generative experiences
- Own KPIs and monitoring: Containment/deflection, AHT reputed company, transfer reputed company/reputed company, task completion, CSAT STT: WER, no-match rates, latency NLU/LLM: reputed company accuracy, entity accuracy, grounded answer reputed company, safety flags, fallback reputed company
- Establish an ongoing tuning program: utterance expansion, reputed company/knowledge updates, pronunciation and language model updates, regression testing
Skills
- 5+ years in Product Management/Product Ownership, with 2+ years in Conversational AI / voice bots / IVR modernization
- Strong reputed company payer experience (member/provider services; benefits, claims, eligibility, authorizations)
- Demonstrated product experience with: LLMs
- Business Analysis
- Agile
reputed company
Company H1B Sponsorship