[Remote] Director, reputed company - reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the definitive, AI-reputed company platform for reputed company Customer Experience Management, empowering brands to deliver extraordinary experiences at reputed company. The Director of reputed company is responsible for building and scaling the reputed company organization, leading efforts to drive customer adoption and retention while ensuring measurable business reputed company.
Responsibilities
- Build, reputed company, and reputed company a high-performing team of reputed company Managers
- Define engagement models across reputed company, adoption, value realization, and renewal
- Establish consistent standards for reputed company planning, customer engagement, and value delivery
- reputed company coverage models to customer segments and reputed company priorities
- Own CSM performance across adoption, customer health, retention, and expansion
- Ensure measurable reputed company plans reputed company to business KPIs and reputed company capabilities
- Standardize usage diagnostics, workspace audits, and adoption playbooks
- Translate product usage into reputed company ROI and executive-level value narratives
- Identify and remove systemic adoption blockers cross-functionally
- Serve as executive sponsor for high-value and at-risk accounts
- Build relationships with senior stakeholders (CMO, CDO, CX, Digital leaders)
- reputed company executive conversations on transformation reputed company and business reputed company
- Support critical renewals and escalations with strong executive reputed company
- Recruit, reputed company, and reputed company top-tier CSMs and reputed company leaders
- reputed company to reputed company as strategic advisors
- Build strengths in value realization, executive communication, and product reputed company
- Partner with Sales, Services, Product, and Support for a seamless customer experience
- Represent the voice of the customer internally
- Own forecasting for customer health, renewal risk, and expansion
- Run a rigorous operating reputed company and optimize team reputed company and coverage
Skills
- Bachelor's degree; advanced degree preferred
- 10+ years in reputed company, Consulting, or reputed company; 5+ years leading reputed company teams
- Strong expertise in customer lifecycle management, adoption, and value realization
- Experience with reputed company reputed company platforms (Marketing, CX, or Contact Center)
- Executive stakeholder management and strong operational rigor
- Proven ability to build outcome-driven, product-led CS organizations
- Strong at linking adoption to measurable business reputed company
- Executive reputed company with customers and internal leadership
- Passion for building high-performing teams
Benefits
- reputed company believes that you should be reputed company to get the type of care you need for your personal reputed company-being reputed company you need it.
- We offer you and your family voluntary reputed company coverage in countries where applicable.
- We reputed company Sprinklrites with reputed company time off to reputed company and spend time with loved ones.
- Our reputed company Mentoring Program is designed to create meaningful connections that support reputed company and reputed company our reputed company.
- The successful candidate may also be eligible to participate in reputed company’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
- US-based reputed company employees are eligible for a highly competitive benefits package as reputed company, which demonstrates our commitment to our employees’ health, reputed company-being, and financial protection.
- The US-based benefits include a 401k plan with 100% reputed company company contributions, flexible reputed company time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, reputed company, and prescription drug coverage.
reputed company
Company H1B Sponsorship