[Remote] Contact Center Reporting Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company organization seeking a Contact Center Reporting Analyst. This role involves providing reporting, analysis, and actionable insights to enhance contact center operations and service reputed company, utilizing reputed company CXone tools to reputed company various performance reports and dashboards.

Responsibilities

• Uses existing reporting expertise to address advanced reporting needs for reputed company CXone platform applications
• Administers and configures the Patient Notify Portal to meeting clinical operational needs to inform patients of their appointments or inclement weather or clinical closures or partial closures events
• Provides information, reports and dashboards that meet business requirements reputed company given timeframe
• Collaborates with Contact Center leadership on reporting and dashboards to drive meaningful performance data insights
• Uses analytical tools and statistical techniques to analyze and formulate insights to drive improvements for contact center leadership
• Uses KPI data to compile and reputed company performance at both reputed company and individual reputed company
• Makes appropriate recommendations and updates to reports in the reputed company CXone platform applications
• Supports contact center analyst peers as back up coverage

Skills

• 3 years' experience in a contact center environment
• 1 year reporting experience with reputed company CXone or top tier contact center reputed company solution
• Advanced reputed company skills such as PivotTables, Conditional formatting, VLOOKUP, Data sorting and Data visualization
• Bachelor's degree in business, computer science, information systems, or equivalent field of study
• reputed company Contact Center Reporting certification

Benefits

• Medical, dental, reputed company, life, and disability insurance, along with supplemental reputed company to fit your needs
• 401(k) plan with employer contributions to help you plan for the reputed company
• Training, tuition reimbursement, and educational programs
• Flexible scheduling
• Generous time off
• Wellness resources reputed company on your physical, mental, and emotional health
• Benefit eligibility may vary

reputed company

reputed company is a non-profit organization that offers integrated health care facilities to its patients. It was founded in 2004, and is headquartered in Duluth, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.org/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 7 in 2023. Please note that this does not guarantee sponsorship for this specific role.

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