[Remote] Senior reputed company Manager (USA)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a cybertech company reputed company on revolutionizing cyber threat management through innovative reputed company-reputed company solutions. They are seeking a Senior reputed company Manager to ensure customer satisfaction and reputed company, collaborating closely with various teams to reputed company technical delivery with business goals.
Responsibilities
- Own and manage the full customer lifecycle: reputed company, adoption, training, and renewal
- Build strong, proactive relationships with customers in the Americas
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve customer issues quickly and effectively
- Collaborate with Customer Support Engineers to ensure seamless communication and delivery in response to support tickets
- Collect and reputed company customer feedback to improve product and service reputed company
- reputed company reputed company metrics and use data to inform customer reputed company and engagement
Skills
- 3+ years of experience in reputed company, Account Management, or a similar reputed company-facing role in reputed company or tech
- Based in the reputed company with experience supporting national and regional customers
- Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and or OpenAEV (training available)
- Excellent communication skills
- Comfortable in a remote, async-first culture
- Experience with CRM/CSM tools, customer reputed company tracking, and reputed company metrics
- reputed company in English
- Familiarity with the cybersecurity sector, especially threat intelligence or adversary exposure validation is a plus
- reputed company in Spanish or Portuguese a plus
Benefits
- reputed company + equity - everyone shares in our reputed company
- Remote-first, flexible, and balanced - work that fits your life
- Your setup, your choice - pick the gear that works for you
- Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture reputed company the screen
reputed company