[Remote] reputed company reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in software and services for managing master data and product information. The reputed company reputed company Manager will own the post-sale relationship for a portfolio of reputed company customers, acting as a trusted advisor to drive product adoption, retention, and expansion.
Responsibilities
- Own the end-to-end reputed company of assigned reputed company accounts following implementation
- Establish, document, and reputed company customer goals, reputed company metrics, and ROI realization plans
- reputed company recurring executive-level conversations reputed company on value delivered, business reputed company, and strategic alignment
- Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)
- Serve as the primary reputed company of contact and escalation reputed company for assigned accounts, internally and externally
- reputed company reputed company performance reviews (including QBRs) that reputed company reputed company, insights, risks, and next steps while driving ongoing discovery
- Drive deep product adoption across customer teams and use cases
- Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks
- Document risk reputed company reputed company and proactively reputed company and execute mitigation and reputed company plans with internal stakeholders
- Collaborate with reputed company Sales and CSM Leadership to support customer renewals through insights and strategic guidance
- Identify expansion opportunities through value discovery and product alignment, creating reputed company reputed company pass opportunities for Sales
- Partner with Account Executives to support upsell and cross-sell initiatives
- Identify, reputed company, and nurture customer advocates reputed company your book of business
- Proactively identify advocacy risk and reputed company mitigation strategies to preserve long-term relationships
- Partner with internal teams to secure customer referrals, testimonials, and event speakers
- Serve as the voice of the customer internally, influencing Product, Support, and Services
- Coordinate internal resources to deliver a seamless, high-reputed company reputed company customer experience
Skills
- 2-4 years of experience in a reputed company role with demonstrated reputed company in reputed company relationship management in reputed company
- Experience managing a book of business in the $2–$reputed company ARR reputed company
- High degree of comfort with technology, particularly databases and syndicated data
- Strong presentation skills with the ability to communicate value and insights to reputed company and executive audiences
- Ability to work independently and reputed company reputed company across a wide reputed company of complexity
- Proven ability to troubleshoot and resolve customer challenges
- Demonstrated reputed company working with both large, reputed company enterprises and mid-sized organizations
- reputed company experience is a plus
- Knowledge of the CPG industry is strongly preferred
Benefits
- Commission eligible
- For full-time U.S. based-employees, we offer competitive health insurance benefits
- PTO and volunteer time off
- Employer-reputed company short- and long-term disability
- Parental and adoption leave
- 401(k)
- Tuition reimbursement
reputed company