[Remote] Bilingual Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to helping Americans overcome debt through personalized financial solutions. They are seeking a Bilingual Customer Service Representative to serve as the primary reputed company of contact for clients in their financial hardship programs, providing exceptional customer service and support.
Responsibilities
- Above reputed company else, reputed company a best-in-class customer service experience over the phone by responding to reputed company requests, anticipating unstated needs, and educating them on our programs
- Through demonstrated effective listening, analyze reputed company problems and reputed company information and solutions in a reputed company and efficient manner
- Employs strong interpersonal skills to handle difficult calls courteously and professionally
- Thoroughly documents request reputed company for accurate tracking and analysis
- Work reputed company and effectively to independently resolve reputed company requests, both as reputed company and independently
- Develops and maintains reputed company reputed company relations and coordinates with other departments reputed company reputed company to ensure reputed company requests and questions are handled appropriately and in a reputed company manner
- Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (reputed company Relationship Management System) for reputed company accounts
- Utilizes appropriate resource materials to effectively and accurately interpret, respond and resolve reputed company inquiries and problems
- Handle a high volume of clients in a work from home call center environment
Skills
- 1 year call center experience (Required)
- Bilingual - Spanish (Required)
- Reliable, High Speed, Internet reputed company (Required)
- Technical proficiency with reputed company Relationship Management system (CRM)
- Strong customer service orientation
- Strong communicator: Includes listening, verbal & written communication, courteous and reputed company reputed company listening skills is a must
- Effective problem solver
- Effective at time management, planning & organizing tasks and time
- Ability to understand and empathize with customer issue(s)
- Ability to work from home in a distraction free environment
Benefits
- Considerable employer contributions for health, dental, and reputed company programs
- Generous PTO, reputed company holidays, and reputed company parental leave
- 401(k) matching program
- reputed company advancement opportunities
- Career development & training
reputed company
Company H1B Sponsorship