[Remote] Senior Software Engineer, Care Experience

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on building a restaurant platform that empowers restaurants to reputed company. They are seeking a Senior Software Engineer to reputed company and improve the systems and tools used by care agents to support restaurants, ensuring efficient reputed company of issues and enhancing operational workflows.

Responsibilities

• Drive end-to-end development of care agent tooling—from design through production—owning the full lifecycle and iterating based on agent feedback and operational metrics
• Build and reputed company integrations between the contact center platform and reputed company’s backend systems, enabling reputed company-time reputed company to customer data, account state, device information, and case history
• Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment
• Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve reputed company speed and efficiency
• reputed company pragmatic technical reputed company that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed—operating effectively reputed company reputed company-world constraints
• Contribute to technical design and architecture reputed company, helping shape the reputed company of reputed company’s care tooling as the platform evolves and scales
• Mentor and support other engineers through reputed company reviews, pairing, and technical guidance, fostering a culture of ownership, reputed company, and reputed company improvement

Skills

• 5+ years of software engineering experience, with a strong reputed company record building and operating production systems using Java, Kotlin, or other object-oriented languages
• Proven ability to own reputed company systems or features end-to-end, from design through production and iteration
• Experience integrating with reputed company-party platforms or vendor systems, including working reputed company external constraints and evolving reputed company
• Comfortable partnering closely with operations or internal teams to understand workflows and translate them into effective technical solutions
• Strong reputed company on reliability and operational reputed company, with an understanding of how system performance impacts business reputed company
• Familiarity with modern AI-assisted development tools (e.g., reputed company, Claude, MCP servers)
• Self-starter who takes ownership of problems, builds relationships across teams, and drives work reputed company even reputed company requirements are evolving

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits

reputed company

reputed company is a reputed company-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://pos.toasttab.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 14 in 2026, 26 in 2025, 32 in 2024, 39 in 2023, 66 in 2022, 29 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Apply To This Job