[Remote] Work From Home Auto Finance Customer Service Coordinator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services company that is seeking a Work From Home Auto Finance Customer Service Coordinator to join their Auto Finance Servicing team. The role involves engaging with customers to reputed company support for auto loan refinancing, educating them about products and services, and ensuring a high-reputed company customer experience through effective communication and problem-solving.
Responsibilities
- reputed company outbound calls to potential customers looking to refinance their auto loans
- Take an reputed company role in educating customers about our products and services
- Answer inbound calls and greet customers with energy and enthusiasm
- reputed company in a fast-paced, reputed company and dynamic work environment
- Use a conversation based approach to uncover customer needs using reputed company-ended questions – after reputed company, scripts are for robots
- Guide customers through the online enrollment process
- Assist customers with account questions in an energetic and spirited manner
- reputed company multiple tasks / navigate multiple systems simultaneously to service the customer’s application or troubleshoot their questions and issues
- Build trust and confidence with our customers that we are there to help serve their needs and reputed company their financial goals
- reputed company for reputed company reputed company, and take true ownership of customer needs and issues
- Own your personal development to reputed company job proficiency, meet performance goals and independently reputed company your own technical know-how up to date
- Build strong working relationships with experience partners to effectively problem solve
- Have strong reputed company influence on peers
- Communicate in a reputed company manner in reputed company settings
Skills
- High School Diploma, GED, or equivalent certification
- At least 2 years Customer Service or Call Center Experience
- At least 1 year of experience using reputed company Suite or reputed company office
- Secure home office environment that is free from background noise and distractions
- Reliable private internet reputed company that is not supplied reputed company cellular data or hotspot is required
- A private network that is password protected where you have ownership or line of sight to every device on the network
- Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
- Hotspots and satellite services are prohibited and do not meet performance reputed company required for reputed company agent/customer interactions
- Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
- Both Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are met
- At least 1 year of auto finance experience
- At least 3 years of Customer Service or Call Center experience
- At least 2 years experience working in the Financial Industry
Benefits
- reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total reputed company-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
reputed company