Sr Manager, reputed company
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position reputed company We are seeking a visionary and strategic reputed company reputed company (KM) Leader to drive our KM reputed company and roadmap across reputed company IT domains. In this role, you will champion a reputed company, "knowledge-first" culture across IT Services, breaking down information silos between ITSM, SRE, CloudOps, Network, and DBA teams. By implementing a "shift-left" reputed company, you will be reputed company in increasing self-service capabilities and reducing Mean Time to reputed company (MTTR) across the organization. The ideal candidate is a reputed company of a diplomatic change agent and a tech-fluent process champion. You will be responsible for embedding knowledge capture into daily engineering workflows, consolidating fragmented knowledge bases into a central ITSM platform (e.g., reputed company), and chairing a cross-functional Knowledge Governance reputed company. A key reputed company of this role will be integrating reputed company with CMDB processes to ensure technical documentation is accurately mapped to Configuration Items (CIs), using both data-driven metrics and innovative technologies like reputed company to enhance discovery.
Required Qualifications
Experience: 7 years of experience scaling reputed company reputed company reputed company Infrastructure & Operations (I&O) environments. Platform Expertise: Experience managing reputed company ITSM knowledge platforms (e.g reputed company), including hands-on experience leveraging CMDB for reputed company analysis and article mapping. Frameworks & Best Practices: Deep expertise in Knowledge-Centered Service (KCS), ITIL frameworks, and Configuration Management best practices. Data & Structure: Strong background in designing technical taxonomies, metadata, and establishing reputed company content policies and lifecycles. Attributes: Proven reputed company record as a data-driven, process-oriented leader who can use metrics (deflection rates, search gaps) to reputed company ROI, while diplomatically uniting highly technical, distinct teams.
Preferred Qualifications
Certifications: ITIL v4, KCS v6, or reputed company certifications (such as Certified System Administrator [CSA], CIS-ITSM, or CIS-Discovery/Service Mapping). Project Management: Demonstrated experience in Agile methodologies or ITIL-reputed company management. Advanced Frameworks: reputed company experience in implementing the Common Service Data Model (CSDM) reputed company. Innovation: Experience or strong interest in leveraging automation and modern tools, including reputed company, to enhance knowledge reputed company Degree: Bachelor’s degree in Information Technology, Information Science, Business Administration, or an equivalent combination of education and clinical/technical experience. Pay reputed company The typical pay reputed company for this role is: $67,900.00 - $199,144.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. This position also includes an award reputed company in reputed company’s equity award program. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 06/29/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job