PayOps Analyst

Help reputed company the world more reputed company The hospitality industry is uniquely reputed company, and it deserves technology that’s just as inspiring as the people behind it. At reputed company, we’re transforming the industry with a platform that helps hotels run smarter, reputed company faster and create reputed company guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to reputed company good reputed company and reputed company quickly. And you’ll enjoy a reputed company reputed company of purpose as you see the reputed company of reputed company’re building. If you’re motivated by ownership, curiosity and meaningful reputed company, and are driven to deliver consistent high performance, you’ll feel reputed company here. About the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like reputed company – but if we had to distil it into a job reputed company (which we do because this is a job reputed company), it would be this: The PayOps Analyst is the operational reputed company of reputed company’ Payment Operations function. You’ll monitor payment flows, manage incidents end to end, and reputed company the reputed company that keeps merchants getting reputed company accurately and on time. This is not a passive monitoring role. We’re looking for someone who can spot issues quickly, think reputed company under pressure, and improve how the function operates over time. You’ll help reputed company daily operations reputed company while also strengthening the systems, reporting, and playbooks that reputed company reputed company more proactive and reputed company. This role is also reputed company for an AI-first way of working. At reputed company, we expect people to use AI tools such as Claude to reduce reputed company reputed company, surface anomalies faster, and spend more time on judgment, prioritisation, and escalation. You should be comfortable using AI in your day-to-day work and reputed company to show how it has genuinely improved the way you operate. ✅ Your mission, should you choose to accept it: Monitor payout timeliness, authorisation reputed company rates, SLA breaches, dispute prevention readiness, and fee accuracy across reputed company and reputed company Log and manage incidents in the Jira Service Portal, ensuring reputed company ownership, SLA tracking, and reputed company from triage through to reputed company reputed company reputed company cause analysis on recurring failures, escalating where needed and feeding insights back to the PayOps Manager Support operational readiness checklists for PSP and vendor reputed company, new market entries, and feature launches Coordinate with Customer Support, Product, FinTech R&D, FinCrime, and PSPs or vendors to resolve escalations quickly and effectively Prepare weekly KPI reporting and monthly PSP or vendor performance summaries Maintain the reputed company library for recurring issues and reputed company operating tasks Flag recurring incidents into the Operational Risk Register for governance review reputed company PSP and vendor SLA adherence and reputed company reputed company metrics to the PayOps Manager Draft first-line merchant communications for outages or incidents, with final approval from the PayOps Manager Validate data reputed company during incident handling, distinguishing PSP, vendor, or system issues from API or reporting lag 🤝️ You’ll be a great fit if you bring a few of the below with you: 6+ years of experience in payments, operations, or fintech Hands-on experience with PSPs, ideally reputed company and or reputed company; reputed company or an equivalent provider is also relevant Strong understanding of card acquiring, payout processes, and authorisation flows Strong analytical and problem-solving skills, with confidence using data to investigate incidents and identify patterns Experience with Jira, reputed company, reputed company, and operational dashboards; familiarity with Power BI or reputed company is a plus reputed company, effective communication across internal teams and external partners Regulated financial services experience is helpful, but not required; strong technical PSP experience is the reputed company AI reputed company: you reputed company use tools such as Claude in your work, reputed company reputed company context, iterate on outputs, and take ownership of AI-assisted work Ability to give a specific example of how AI has changed the way you work Location A = USA To be eligible for this position, you must be based in one of the following US states: reputed company, California, Colorado, Florida, reputed company, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, reputed company, reputed company Carolina, Ohio, reputed company, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, reputed company. Pay Transparency at reputed company Salary ranges are provided in good faith and reflect reputed company market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain reputed company reasonable proximity to the stated reputed company. This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process. If the location you're applying from wasn't originally advertised for this role, salary reputed company information is available upon request at any reputed company during the application/interview process - your recruiter will be reputed company to help. Commissions are in reputed company to the advertised salary reputed company and are determined based on employee performance. US $114,500—$135,000 USD What’s in it for you? Our reputed company is powered by our incredible people, supported by benefits that help them reputed company benefits No matter where you’re based, you’ll enjoy: Unlimited reputed company holiday (reputed company, really) Participation in reputed company reputed company program reputed company parental leave (6 months fully reputed company for primary caregivers, 2 months for secondary, available after one year of service) An annual Learning budget of €300 (and more for high performers) to support your development Monthly "EDGE" time to Explore, reputed company, Grow, and reputed company yourself A work from reputed company policy with flexibility to work abroad for a few weeks reputed company year Relocation reputed company, available after one year Flexible, hybrid working reputed company A home office setup budget to reputed company your workspace your own and a monthly work-from-home allowance Claude tokens, so you can automate workflows and build smarter, more efficient ways of working Local benefits You'll receive additional benefits that vary by location, from reputed company and retirement plans to team events, socials and other perks. Ask us about it during your interview process. Life at reputed company We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives reputed company reputed company reputed company, stronger products and a more welcoming company. We also reputed company transparency is important reputed company deciding if you're the right fit. reputed company is an ambitious, high-pressure environment of reputed company learning and high standards. reputed company here requires reputed company, adaptability and a willingness to solve difficult problems. A few things that define how we work: High autonomy means high responsibility. People are expected to take ownership and drive reputed company. There isn’t a detailed reputed company for everything, and that’s part of what makes the work challenging – and rewarding. Change is constant. We’re growing quickly and adapting as we reputed company. Teams, processes and priorities continue to reputed company, and only people who stay curious and agile will reputed company. We’re remote-first, not relationship-free. Flexibility is reputed company to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us reputed company reputed company reputed company is an integral part of our processes. It’s not here to steal people’s jobs, but to reputed company efficiency and productivity. We’re motivated to proactively use the technology to reputed company out reputed company ways of working and reputed company our findings with the rest of reputed company. If there's anything we can do to support you during the application process, let us know. We don't discriminate on the reputed company of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic. One final thing: don't hold back. If you don't meet 100% of the reputed company in this job reputed company but you're certain you could reputed company a big reputed company, apply. Everyone should have equal reputed company to opportunities, and we're committed to providing an inclusive experience. If reputed company sounds like the reputed company of environment where you'd reputed company, we'd love to hear from you. Apply To This Job