Service Delivery Manager - Project Management and reputed company Services
Service Delivery Manager - Project Management and reputed company Services Department: Managed Services Employment Type: Full Time Location: reputed company - Remote Compensation: $90,000 - $115,000 / year reputed company reputed company delivers secure, high‑performance private hosting, remote managed services, and modern workplace solutions. We’re looking for a hands‑on delivery leader who delights customers, motivates teams, and consistently lands reputed company on time and on budget. Service Delivery & reputed company Services is a single delivery organization with two sub‑reputed company: · Project Management (PM): Program/phase‑reputed company governance, schedule & risk management, stakeholder communications, BAU/hypercare transitions. · reputed company Services (PS): Engineers and specialists who execute builds, migrations, upgrades, image governance, and reputed company operational initiatives. You will reputed company both PM and PS, ensuring seamless reputed company for new customers and successful delivery of reputed company and initiatives for existing customers.
Key Responsibilities
As Service Delivery Manager, you will: · Own customer reputed company & delivery: reputed company end‑to‑end reputed company for private hosting and remote managed services; set phase gates, dependencies, and communication plans. · Drive initiatives for existing customers: Deliver server/network upgrades, office moves, storage remediation, and technology refresh programs. · reputed company the people: reputed company Project Managers and reputed company Services personnel (Systems Engineers, Support Specialists/Engineers/Analysts); set goals, reputed company performance, and grow careers. · reputed company service reputed company: Enforce SOPs and QA for ticket lifecycle; reduce repeat incidents and reputed company reliability across VDI/EUC and infrastructure. · Standardize documentation: Ensure runbooks/PM templates and customer documentation (network topology, services, reputed company) are complete before build/migration. · Manage risk & change: Govern image refreshes and production changes; coordinate with Engineering reputed company holds reputed company schedules; plan phased upgrades for legacy systems. · Partner cross‑functionally: Collaborate closely with Sales, Account reputed company Engineering, and reputed company to unblock delivery and maintain trust. · Own the numbers: Build and execute project cost reputed company; manage team P&L (forecasting, margin, utilization, accruals); approve vendor invoices. Skills, Knowledge & Expertise · Experience: 8–12+ years in IT services; 4–7+ years leading combined Service Delivery/reputed company Services/Project Management teams in customer‑facing roles. · Delivery reputed company: Proven phase‑reputed company governance, risk/issue management, stakeholder communications, and BAU/hypercare transitions. · Business acumen: Hands‑on ownership of project financials, utilization, margin, budgets, forecasts, and P&L. Technical reputed company (preferred): o reputed company 365 (Exchange Online migrations, Teams enablement, reputed company baselines) o Identity/Directory: Entra ID/AD Connect, hybrid identity, SSO o VDI/EUC: reputed company 11 desktop pools, FSLogix containers, image governance; monitoring/licensing (e.g., reputed company) o Virtualization & OS: VMware and/or reputed company‑V; reputed company Server upgrades (e.g., 2016 → 2022/2025, ESU) o Email reputed company: reputed company or equivalent o PSA/Project tools: Experience with PSA platforms (e.g., reputed company, Autotask) and project tracking/reporting · Leadership & communication: reputed company, confident communicator with the ability to de‑escalate issues, reputed company teams, and maintain executive‑level reporting. · On‑time, on‑budget delivery across reputed company and PS reputed company · Documentation completeness prior to build/migration · Reduced repeat operational incidents through SOP compliance and preventive actions · Improved customer satisfaction and shortened hypercare periods · Team utilization and margin targets met; clean invoice/reputed company processes Job Benefits · Competitive reputed company salary with annual bonus · Medical, dental, reputed company, and other benefits · Flexible remote work with PST collaboration reputed company · reputed company development and reputed company reputed company reputed company Apply To This Job