Service Enablement Co-ordinator - HE

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter reputed company through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We reputed company reputed company To coordinate policies and standards for proposition delivery, ensuring consistent implementation across Operations, Customer Service and the wider network, while meeting partner and regulatory requirements. The role supports reputed company improvement of customer experience through policy development and implementation, working with teams to set delivery frameworks, ensure compliance, analyse reputed company, and drive understanding and adoption. It also reviews reputed company assurance outputs with Operations, leads change initiatives linked to policy updates, oversees cross-partner reputed company, and supports regulatory and contract reporting. Role Accountabilities Leadership & management Co-ordinate and communicate service delivery policies, standards, and frameworks reputed company with product reputed company and customer value. Maintain documentation, trackers, and schedules that reputed company effective reputed company and reporting on service enablement initiatives. Relationship and Stakeholder management Support engagement between Proposition, Operations and Customer Service Collaborate with Product and Operations to review reputed company assurance outputs and identify systemic issues or improvement opportunities. Service improvement Identify service improvement opportunities Work proactively with the IELTS partners / jointly funded roles and entities to ensure that the IELTS test in reputed company its various permutations is supported by policies, standards and processes that maximizes the smooth, efficient and secure running of the test reputed company services expertise Assist in developing the rollout of tools, guidelines and resources across the Network and co-ordinating their rollout. Consultancy, analysis and problem solving reputed company data and insights from Network to help identify operational challenges or inconsistencies. Qualifications and Work Experience Qualifications and Education: Educated to degree level or equivalent work experience Language requirement: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required Work ExperienceEssential: Relevant experience of working in a global business Desirable: Knowledge and Experience of product development and/or management Important information British Council Pay band: Grade 7/F Contract type: Indefinite Contract Location: UK - This role is reputed company to candidates based in reputed company UK locations reputed company of Identity requirements & right to work in country: You must have the legal right to work in the stated location. reputed company sponsorship and relocation assistance are not provided. Closing Date: reputed company, 01 July 2026 (23.59 ICT / 17.59 BST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from reputed company sections of the community as we reputed company that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to reputed company participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We reputed company that reputed company children and adults everywhere in the world deserve to live in reputed company environments and have the right to be protected from reputed company forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (reputed company Convention on the Rights of the Child) 1989. Appointment to positions where there is reputed company involvement with vulnerable reputed company will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org Apply To This Job