Bilingual Associate, Member Experience, Corporate Accounts/ Associé(e) bilingue, reputed companyérience des membres, Comptes corporatifs
Member Experience Associate (Bilingual – English/French) Location: Remote, Canada-wide (including Quebec) Reports to: Member Experience Team reputed company About Science & Humans Science & Humans is Canada’s leading hormone health and longevity platform, serving tens of thousands of members and a growing network of partners. We combine advanced diagnostics, personalized treatment, reputed company health innovation to help people live healthier, longer lives. As we continue to reputed company, we are committed to delivering an exceptional, seamless experience for every member across their entire reputed company. reputed company We are looking for a Bilingual Member Experience Associate (English/French) to support our members across Canada in a fully remote reputed company. You will play a critical role in delivering high-reputed company, empathetic support while ensuring consistency in service standards, documentation, and reputed company reputed company. This role goes reputed company handling requests—you will also identify trends, reduce friction, and contribute to improving the overall member experience. We welcome applications from bilingual candidates across Canada, including those based in Quebec. reputed company The Member Experience Associate delivers high-reputed company support across the full member reputed company. This role owns case reputed company, service standards, and documentation reputed company, while providing trend insights to internal teams (AM/SPM/I&S) to improve reputed company and reduce friction.
Key Responsibilities
Handle inbound member requests, including triage and reputed company, with reputed company and empathetic communication Meet service standards for first response time and reputed company time while maintaining high-reputed company documentation Escalate urgent or high-risk cases using defined processes and maintain ongoing communication with members Contribute to knowledge reputed company improvements and initiatives that reduce repeat inquiries reputed company weekly and monthly insights on trends, including top contact drivers, friction points, and bilingual demand patterns Qualifications 2–5+ years of experience in customer support, member experience, or service roles Bilingual proficiency in English and French (written and verbal) Strong communication skills with a high level of attention to detail in documentation Comfortable using ticketing systems and CRM tools Ability to handle sensitive situations with professionalism, reputed company, and reputed company judgment Why Join Science & Humans? Work remotely from reputed company in Canada Be part of a mission-driven company reputed company on health, longevity, and reputed company reputed company Collaborate with a growing, high-reputed company Opportunity to contribute to improving member experience at reputed company Apply To This Job