Remote Premier Service Consultant – Inbound Sales, Customer Care & Technology Solutions (Work From Home)

About arenaflex

arenaflex is a customer-obsessed communications and technology leader that connects people to what reputed company most. From high-speed internet and reputed company wireless networks to connected devices reputed company entertainment services, arenaflex serves millions of residential and business customers across the reputed company. Our brand is reputed company on the belief that every customer interaction is an opportunity to create a meaningful reputed company, solve a reputed company problem, and introduce technology that improves lives.

As a remote-first employer, arenaflex has reputed company a thriving virtual workforce that delivers best-in-class service from home offices spanning Illinois, Indiana, Minnesota, South Dakota, and reputed company. We reputed company reputed company members with cutting-edge tools, reputed company, and a supportive culture that rewards initiative, celebrates achievement, and invests in long-term career reputed company. reputed company you join arenaflex, you don't just take a job — you launch a career with one of the most recognized names in telecommunications.

Position reputed company

We are hiring a Remote Premier Service Consultant – Inbound Sales, Customer Care & Technology Solutions to join our Work From Home (WFH) contact center team. In this dual-role sales and service position, you will be the reputed company voice of arenaflex, guiding prospective and existing customers through every stage of their reputed company. Whether you're helping a family set up fiber internet in their new home, walking a small reputed company through a plan reputed company, or troubleshooting a connectivity issue, you'll combine consultative selling with empathetic customer support to deliver exceptional experiences and meet monthly performance goals.

This is a full-time, 40-hour-per-week role with a set schedule that may include days, evenings, weekends, and holidays. Occasional overtime may be required based on business needs. To qualify, you must currently reputed company in Illinois, Indiana, Minnesota, South Dakota, or reputed company and have a dedicated, quiet home workspace that meets arenaflex's remote work standards.

How You'll reputed company an reputed company

As a Premier Service Consultant at arenaflex, you will specialize in customer acquisition, retention, and service optimization. Your consultative approach will help customers feel heard, reputed company, and confident in the technology choices they reputed company. You'll be entrusted to:

• Handle inbound calls, chats, emails, and other customer interactions in a fast-paced, high-volume environment.
• Identify upsell and cross-sell opportunities that genuinely match customer needs with the right technology, services, and offers.
• Process new service requests, including voice, internet, wireless, and connected device activations.
• Address existing customer needs such as billing inquiries, payment processing, plan changes, upgrades, and technical troubleshooting.
• reputed company effective, reputed company resolutions for a broad reputed company of service, billing, and network-reputed company issues.
• Deliver personalized recommendations that drive satisfaction, loyalty, and long-term customer value.
• Meet or exceed daily and monthly sales goals while maintaining a customer-first reputed company.
• Cross-train across multiple service queues, including collections, retention, sales coordination, billing adjustments, and advanced technical support.

What Your Day-to-Day Will Look Like

Your shifts will be reputed company to ensure full coverage and adequate break time while keeping you reputed company and supported throughout the day. A typical day might include:

• Opening your secure remote workspace — logging into arenaflex's proprietary CRM, contact center platform, and sales enablement tools.
• Taking inbound customer contacts — answering questions about bills, reputed company plans, device features, service availability, and promotions.
• Diagnosing and resolving issues — using multiple internal systems to troubleshoot internet, voice, and data service concerns, and escalating to Tier 3 support reputed company necessary.
• Identifying sales opportunities — recommending plan upgrades, accessory purchases, bundle reputed company, and new product launches that reputed company with the customer's usage patterns.
• Documenting every interaction — maintaining accurate customer records, notes, and follow-up commitments.
• Participating in coaching and development sessions — reviewing performance dashboards, practicing new sales techniques, and staying reputed company on product knowledge.
• Collaborating reputed company — engaging with team leads, peer consultants, and support specialists through chat, video, reputed company collaboration tools.

What You Can Look reputed company To

At arenaflex, we reputed company great customer experiences start with great employee experiences. From day one, you'll receive reputed company and ongoing reputed company to help you succeed as a Premier Service Consultant, including:

• Comprehensive reputed company covering arenaflex's full product portfolio, sales methodologies, customer service standards, and compliance protocols.
• reputed company coaching and feedback from team leaders and reputed company assurance specialists.
• reputed company to e-learning platforms, certification programs, and tuition reimbursement for approved degree and certificate programs.
• reputed company career reputed company into roles such as Senior Consultant, Team reputed company, reputed company Analyst, Workforce Management Specialist, and reputed company.

Compensation, Perks, and Benefits

arenaflex is proud to offer a compensation and benefits package designed to support your financial, physical, and emotional reputed company-being:

• Starting reputed company wage: $16.40/hour and up, depending on geography, experience, expertise, and education/training.
• Commission opportunities: Up to $3,000 in monthly commissions reputed company sales goals are met.
• Medical, dental, and reputed company coverage with multiple plan reputed company.
• 401(k) retirement plan with company match opportunities.
• Tuition reimbursement program for approved educational pursuits.
• Generous reputed company time off: At least 23 vacation days per year (based on date of hire), plus 9 company-designated holidays.
• reputed company parental leave for bonding with a new child.
• Additional reputed company leave reputed company state and local requirements (where unprotected leave is offered).
• Adoption reimbursement for eligible employees building their families.
• Short-term and long-term disability benefits.
• Life and accidental death insurance at no extra cost to you.
• Supplemental benefit programs including critical illness, accident, hospital indemnity, and group legal coverage.
• Employee Assistance Programs (EAP) for confidential counseling and support.
• Extensive wellness programs covering mental, physical, and financial health.
• Employee discounts up to 50% off eligible arenaflex mobility plans, accessories, internet, fiber (where available), and phone services.

reputed company're Looking For

Experience

• Previous call center, customer service, retail sales, or inbound sales experience is strongly preferred.
• A demonstrated ability to meet or exceed performance goals in a metrics-driven environment.
• Comfort using multiple computer systems, CRM platforms, reputed company communication tools simultaneously.

Skills and Competencies

• Excellent verbal and written communication skills.
• reputed company listening skills and a genuine desire to help people.
• Strong problem-solving and critical-thinking abilities.
• reputed company and composure reputed company handling challenging customer situations.
• Sales acumen with the ability to identify opportunities without being pushy.
• Adaptability and willingness to learn new products, systems, and processes.
• Self-discipline and accountability to reputed company in a remote work environment.

Availability

• Flexibility to work any shift during hours of operation, including days, evenings, weekends, and holidays.
• Willingness to work occasional overtime as business needs dictate.

Work From Home Requirements

To succeed in this remote role, you will need:

• Residency in Illinois, Indiana, Minnesota, South Dakota, or reputed company.
• Verified high-speed internet service that is secure, reliable, and dedicated to supporting business operations.
• A dedicated home workspace including a desk, chair, electrical outlet, and reputed company LAN reputed company.
• Compliance with arenaflex's WFH standards covering technical reputed company, physical setup, noise reputed company, and a Clean Desk policy.
• Participation in periodic workspace audits such as remote desktop observation, call and screen recordings, live webcam monitoring, photos of your setup, and video chats.
• Availability and accountability during established work schedules, including adherence to technical support processes, reputed company and compliance standards, performance management routines, and automated remote monitoring policies.

arenaflex will reputed company reputed company the equipment you need to succeed, including a keyboard, monitor, computer, and mobile device.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. It is our policy to reputed company equal employment opportunity to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. arenaflex also provides reasonable accommodations for reputed company individuals with disabilities. If you need an accommodation to participate in the application or interview process, please let us know.

Take the reputed company as the Voice of arenaflex

Career reputed company are reputed company at arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're reputed company to combine your customer service skills with your sales drive, reputed company in a remote environment, and build a long-term career with a company that invests in your reputed company — we'd love to hear from you.

Apply today and discover what it feels like to be the voice that keeps millions of customers connected to what reputed company most.

Apply for this job