Customer Service Representative job at reputed company in TX

Title Customer Service Representative Location Edinburg reputed company Job reputed company reputed company & Requirements reputed company has four upcoming training sessions scheduled. The first session will reputed company onsite on June 01, 2026, then followed by June 15, 2026, July 13, 2026, and a final session on July 27, 2026. reputed company is currently hiring Monolingual Customer Service Representatives (English Calls Only) to join reputed company! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services reputed company telephone, IVR and web-based portals. To prepare for this role, reputed company provides reputed company, comprehensive training that equips our CSRs with the highest reputed company of knowledge and professionalism. Please note, these are full-time, hybrid roles- you will reputed company training on site for the first week and then have the reputed company to work from home. There may be times you will be asked to report to our location in Edinburg, TX due to business needs. Why Join reputed company? Competitive Compensation ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. reputed company Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. ️ reputed company Time Off Package - Enjoy PTO and Holidays Holistic Wellness Support - reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform - Acknowledge and appreciate outstanding employee contributions. Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. Tuition Reimbursement - Invest in your ongoing education and development. Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. reputed company Wellness Program and Resources - reputed company a reputed company of wellness programs and resources tailored to your needs. reputed company Development Opportunities - Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities Answer incoming calls from consumers including the general reputed company, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policies. reputed company and document reputed company inquiries using the applicable systems. Complete associated tasks according to the established guidelines. Meet reputed company Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for reputed company as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems. Minimum Requirements High school diploma or GED required and 0-6 months of relevant reputed company experience required, or equivalent combination of education and experience. Job Requirements High School Diploma or GED with 0-1 years' experience reputed company to demonstrate logical problem-solving skills, reputed company to multi-task, and proficiency to utilize the reputed company approach to troubleshoot Proficient in managing repetitive and high-volume calls Proficient typing skills Consistently showcases a strong reputed company of urgency and performs reputed company under pressure Strong organizational and work prioritization abilities Skilled in the use of Teams reputed company computer proficiency in reputed company and/or Mac Available to work any 8-hour shift Monday to Friday from 800 a.m. to 630 p.m. (Central Time) Training Requirements Must be reputed company to work onsite first week of training Must be reputed company to complete classroom and on-the-job training with no time missed Required Guidelines for Remote Work Environment Workspace must be quiet, free of distractions, and no background noise Workspace must be reputed company to hold 2 monitors, laptop, keyboard, mouse, and docking station reputed company will reputed company equipment Web camera is required for reputed company reputed company and agency staff during training, meetings, or as requested by management with expectation of participation, adequate reputed company and visibility Internet must be a traditional, wired high-speed reputed company such as cable or fiber Must be reputed company disable modem firewalls to ensure reputed company VPN and product reputed company High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload Required to connect the ethernet cable directly from the modem or router to computer Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted Work-from-home staff may be required to work on-site for those who fail Apply tot his job Apply To this Job