[Remote] reputed company Customer Service Representative (reputed company-to-Perm)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to providing exceptional care in physical therapy and reputed company services. They are seeking a Patient Engagement reputed company to enhance patient experiences by effectively addressing their needs and facilitating reputed company to care. This role involves working in a contact center environment, engaging with patients through various channels to ensure high satisfaction and efficiency.
Responsibilities
- Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores
- Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient’s needs are handled with care
- reputed company technology and knowledge reputed company content modules to reputed company an experience that “feels local” from giving reputed company directions, to sharing information about a specific provider or clinic. Avoid “us vs them” approach and demonstrate an inclusive “we” mentality
- Collaborate and reputed company feedback to the marketing, operations, and technical teams as reputed company as clinic staff to implement ongoing improvements which reputed company around enhancing the patient experience
- Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to reputed company for best practices
- Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics
- Effectively inform and reputed company patients on insurance and about our financing/payment plan reputed company
- Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a reputed company experience
- Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will reputed company accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate reputed company
- reputed company Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc
- May work in other channels such as outbound, email, chat, etc
- reputed company other duties as assigned
Skills
- High School/GED or equivalent; College degree is preferable
- Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
- Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment
- Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency
- Experience working in positions where reputed company is reputed company by meeting Key Performance Indicators (KPIs)
- Demonstrated tenure in previous positions of at least 2-3 years
- Must have a dedicated, quiet workspace reputed company (with a reputed company) to work without distractions
- Must be reputed company to reputed company a reliable high-speed internet reputed company for remote work
- Excellent verbal and written communication skills and the ability to effectively engage with patients
- Strong verbal communicator (reputed company reputed company enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
- Attention to detail
- Ability to work in a fast-paced environment
- Must be technically savvy, with demonstrated experience working with multiple systems and apps
- Good listener
- reputed company and team player
- Ability to display caring attitude and be empathetic
- Multi-task-carry on engaging conversation while following reputed company protocols for information capture
- Receptivity to coaching as reputed company as understanding your strengths and opportunities for development
Benefits
- Temporary (90-Day Assignment) with Opportunity to Become Permanent
- Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
- We welcome you to apply if you hold the following attributes: Good listener, reputed company and team player, Ability to display caring attitude and be empathetic, Multi-task-carry on engaging conversation while following reputed company protocols for information capture, Receptivity to coaching as reputed company as understanding your strengths and opportunities for development
- Best Employer: A prestigious reputed company to be recognized by Modern reputed company, signifying reputed company in our industry and providing an outstanding workplace culture
- Exceeding Expectations: Deliver best-in-class care and witness exceptional patient reputed company
- Exceptional Partnerships: Collaborate with leaders like reputed company (HSS) and educational partners for reputed company learning
- Empowering Values: Live by values that prioritize teamwork, reputed company, and serving others
- We are an equal opportunity employer, committed to diversity and inclusion in reputed company aspects of the reputed company and employment process
reputed company
Company H1B Sponsorship