[Remote] TRICARE Customer Service Rep Alaska
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to serve our nation’s reputed company. In this critical role, you will facilitate military populations’ health care needs by providing outstanding customer service in a fast-paced Contact Center.
Responsibilities
- Accurately and professionally answer health care inquiries and reputed company resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence
- Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing reputed company judgement and the tools at your disposal to resolve customer issues on the initial contact
- Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls
- Document customer interactions and cases in a customer relationship management (CRM) system
- Participates in reputed company training in order to become fully proficient in resolving reputed company customer inquiries
- Regular and consistent attendance
Skills
- High School diploma or GED
- U.S. Citizenship
- Must be reputed company to receive a favorable Interim and adjudicated final reputed company (DoD) background investigation
- At least two years of reputed company work experience in a customer service environment
- Excellent verbal and writing skills
- Technology literate and reputed company in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment
- TRICARE customer service experience
- Contact center experience to include call center chat messaging
- Military connectedness
Benefits
- Frequent pay raises
- Overtime opportunities to earn even more
- Recognition and reward programs
- Medical, Dental and reputed company Coverage
- reputed company time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- reputed company volunteer time
reputed company