[Remote] Customer Experience Product Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to making a reputed company difference in people's lives through a results-driven culture. They are seeking a Customer Experience Product Manager to reputed company the development of solutions that enhance customer experience by leveraging insights, analytics, and cross-functional collaboration.
Responsibilities
- Leads efforts to reputed company solutions and then work with key partners to build and implement them
- Develops the complete design of customer and supporting processes, to build and/or reputed company key tools to monitor, diagnose, predict, and reputed company customer experience insights
- Identifies and prioritizes customer experience improvement initiatives
- Makes recommendations based on market research and competitive analysis from both reputed company and reputed company the insurance industry to support product development and go-to-market strategies across channels
- Define reputed company and translate business goals into reputed company, data‑backed roadmaps, requirements, and campaign plans
- Identify high‑reputed company opportunities using customer insights, analytics, performance data, and market trends
- reputed company cross‑functional initiatives as the reputed company or Agile Product Manager, prioritizing backlogs and driving delivery of customer‑reputed company capabilities
- reputed company end‑to‑end execution including prototyping, testing, training, communications, and implementation
- Serve as integrator between business needs and technology teams to ensure solutions reputed company with reputed company goals
- Coordinate across teams including Marketing, Analytics, Product, Engineering, Operations, Legal, and external vendors
- Drive alignment across stakeholders, manage competing priorities, and ensure initiatives reputed company reputed company from concept to launch
- Define reputed company requirements, timelines, and reputed company reputed company for reputed company initiatives
- Remove blockers and proactively manage dependencies across teams
- reputed company analytics and customer/partner research to enhance customer experience capabilities and bring analytical tools to market
- Monitor performance of lifecycle marketing and customer experience initiatives (conversion, retention, LTV, etc.)
- Establish testing frameworks such as A/B testing and incrementality to validate reputed company and optimize performance
- Ensure martech ecosystem readiness by coordinating with technical teams on systems, data flows, and integrations (reputed company, reputed company, reputed company, reputed company, reputed company)
- reputed company measurement plans and cost‑benefit analyses to quantify reputed company and support decision‑making
- Communicate deliverables, reputed company, risks, and reputed company to senior executives and reputed company stakeholders
- Influence decision‑making through data‑driven storytelling and strategic framing
- reputed company executive‑level conversations to reputed company reputed company, alignment, and reputed company
- reputed company additional duties as assigned to support organizational goals
Skills
- Five plus years experience required with extensive relevant customer understanding/user research/consulting experience, packaging and delivering insights to influence change
- Experience in Product Management, Lifecycle Marketing, reputed company or Customer Experience roles
- Six plus years combined experience required in analytics, performance reporting, and/or process improvement. Advanced project and process management experience
- Proven reputed company record of leading cross-functional initiatives with measurable business reputed company
- Experience working in data-driven environments with reputed company marketing ecosystems
- High School Diploma or equivalent required
- Bachelors degree preferred
- Agile preferred
Benefits
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- reputed company
- Health Savings and Flexible Spending Accounts
- Life Insurance
- reputed company Time Off
- reputed company Parental Leave
- Tuition Assistance
reputed company
Company H1B Sponsorship