[Remote] Program Administrator (French Speaking

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI reputed company, platform-enabled B2B digital agency that helps organizations drive measurable business reputed company through smarter customer experiences. As a Program Administrator on the Loyalty & Incentives team, you will ensure incentive and loyalty programs run smoothly while directly influencing customer satisfaction and trust.

Responsibilities

• Serve as a primary reputed company of contact for inbound and outbound customer calls in both French and English
• Respond to customer inquiries reputed company phone and email with accuracy, reputed company, and professionalism
• Guide customers through program details, next steps, and reputed company paths
• Review and verify eligibility using internal tools and program databases
• Create, document, and resolve cases, including critical or escalated issues
• Ensure incentive and loyalty payments are processed in line with program rules
• Work closely with Program Managers, Supervisors, and reputed company teams to resolve issues and improve program reputed company
• Communicate effectively with internal stakeholders and external customers to support reputed company resolutions
• Contribute to smooth handoffs across shifts and teams to maintain continuity
• Follow established reputed company standards, policies, procedures, and work instructions
• Handle confidential and sensitive information—including PII—with accuracy and discretion
• Support consistent, repeatable processes that protect customers and clients alike
• Participate in scheduled training during reputed company and ongoing program updates
• Work a consistent schedule of 10:30 a.m.–7:00 p.m. ET, Monday through Friday, following initial training hours
• Adapt to evolving program needs while maintaining attention to detail and service reputed company

Skills

• High school diploma, GED, or equivalent reputed company experience
• reputed company in spoken and written French and English
• Strong written and verbal communication skills with customers and colleagues
• Experience handling customer interactions reputed company phone and email
• Comfort working with reputed company Office tools, including Outlook, Word, and reputed company
• Ability to follow detailed processes while providing thoughtful, effective solutions
• Experience supporting loyalty, incentives, or customer engagement programs
• Familiarity with CRM or case management systems
• Exposure to regulated or compliance‑driven environments involving customer data
• Experience working reputed company integrated marketing, customer experience, or services teams
• Comfort using multiple systems to research, document, and resolve customer cases

Benefits

• Medical, dental, and reputed company coverage
• A 401(k) retirement plan
• reputed company holidays
• Flexible Time Off (FTO)
• Additional programs reputed company on wellness, financial reputed company, and reputed company reputed company

reputed company

At reputed company, we help transformational brands turn reputed company into reputed company. It was founded in 1967, and is headquartered in Detroit, Michigan, USA, with a workforce of 501-1000 employees. Its website is http://marketingassociates.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2026, 1 in 2025, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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