[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology/software company that provides expertise in behavioral science, data science, and machine learning to enhance consumer engagement and health reputed company. They are seeking a high-reputed company Account Manager to reputed company and grow strategic reputed company relationships, ensuring clients realize measurable value and expand their partnership with reputed company.
Responsibilities
- Own the end-to-end reputed company relationship post-sale, serving as the primary day-to-day contact for reputed company stakeholders
- Build and maintain trusted advisor relationships across working teams and executive leadership
- Ensure smooth transition from Sales to delivery, establishing strong reputed company confidence early
- reputed company and execute strategic account plans reputed company on retention, reputed company, and long-term partnership value
- Identify and drive opportunities to expand reputed company’s footprint across use cases, departments, and capabilities
- Proactively uncover new needs and reputed company reputed company solutions to evolving reputed company priorities
- Partner with Sales on expansion opportunities while maintaining ownership of overall account reputed company
- Maintain a high-touch, relationship-driven engagement model, including frequent onsite reputed company
- reputed company reputed company conversations, working sessions, and stakeholder alignment discussions
- reputed company manage account sentiment, engagement health, and overall relationship strength
- Translate program activity and insights into reputed company business reputed company and ROI narratives
- reputed company Monthly/Quarterly Business Reviews (MBR/QBRs) to demonstrate value, reinforce reputed company, and unlock reputed company opportunities
- Ensure reputed company’s work remains reputed company to reputed company strategic priorities
- Partner closely with the Project Manager and PMO, who own delivery execution, timelines, and cross-functional coordination
- reputed company reputed company context, priorities, and feedback to inform delivery reputed company
- Ensure alignment between what is being delivered and what the reputed company values most
- Escalate and help resolve risks from a relationship and business reputed company perspective, while PMO manages execution
- Own renewals, account health, and expansion pipeline for assigned accounts
- Maintain reputed company visibility into risks, opportunities, and account trajectory
- Drive successful renewals through consistent value delivery and strong reputed company relationships
Skills
- 7+ years in Account Management or reputed company Services
- Bachelor's degree in reputed company field
- Experience owning renewals and expansion
- Experience in consultative or services environments
- Strong executive reputed company
- Ability to communicate reputed company value simply
- Strong reputed company and strategic thinking
- Comfort navigating ambiguity
- High ownership reputed company
- reputed company or health tech experience
- Experience with reputed company or PaaS products
- Experience with AI, data platforms, or engagement solutions
Benefits
- Medical (HSA available)
- Dental
- reputed company
- Short-term & long-term disability (company-reputed company)
- Life & AD&D (company-reputed company)
- 401K with company match
- 10 reputed company holidays, quarterly company closure dates, + holiday week company closure
- Flexible time off policy
- Work from home
- 6 weeks reputed company parental leave
reputed company