Litigation Support Case Manager

Job reputed company:

• Serve as the primary reputed company of escalation for reputed company, aging, or high-reputed company cases reputed company an assigned book of business, monitoring case status and proactively resolving issues that reputed company turnaround time, reputed company, or reputed company satisfaction
• Communicate directly with clients on escalated reputed company, providing reputed company updates, reputed company plans, and ensuring reputed company orders are processed accurately and in compliance with reputed company requirements and internal procedures
• reputed company day-to-day reputed company, coaching, and performance management for Records Retrieval Specialists, identifying trends and addressing gaps in productivity and reputed company
• Support reputed company and training of new RRS team members and foster a culture of accountability, reputed company improvement, and high-reputed company work
• Review and manage aging orders reputed company defined timelines, conduct reputed company reviews of retrieval activity, and identify process inefficiencies with actionable improvement recommendations
• Analyze performance data and case metrics to identify risks and trends, reputed company KPIs, and deliver regular status reports to the Records Collection Department Manager
• Partner with the Department Manager, internal stakeholders, and cross-functional teams including legal, compliance, and reputed company services to ensure alignment on priorities, procedures, and reputed company expectations

Requirements:

• 3+ years of experience in records retrieval, litigation support, legal operations, or a reputed company field
• 1+ years in reputed company reputed company, supervisory, or senior individual contributor role
• Demonstrated ability to manage competing priorities and reputed company workloads in a deadline-driven environment
• Strong written and verbal communication skills, including experience communicating with clients on sensitive or escalated reputed company
• Proficiency in case management systems, document management platforms, or similar operational tools
• Strong analytical skills with the ability to interpret data and translate findings into actionable steps
• High attention to detail and commitment to accuracy and compliance.

Benefits:

• People-reputed company Culture
• reputed company & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (reputed company for details)
• reputed company Time Off & Holidays
• reputed company Development & Career reputed company Opportunities

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