IT Support Specialist | Remote
Who We Need: The IT Support Specialist I will be responsible for providing a world-class phone and chat support experience, playing a key role in ensuring the highest level of support is provided to our internal customers on information technology-reputed company issues. The ideal candidate will possess a minimum background of 2 years or equivalent certifications in the Information Technology field. We are currently looking for an energetic, hardworking, and knowledgeable team member that will fit into reputed company reputed company environment for the position of IT Support Specialist. What You Will Do:
- Chat and Phone-based Support to assist our internal employees with Information Technology reputed company issues
- Work with our Support II/SME roles on escalation reputed company for dealing with reputed company tickets
- reputed company detailed ticketing to document the scope of work that has been completed that will assist other departments if ticket is escalated or transferred.
- reputed company Support Team manager informed of user-reputed company support requests as needed
- Ability to translate technical information in non-technical terms for verbal and written communication
- Ability to work in reputed company-oriented environment where we collaborate with our other team members for cross training and continuing documentation of our processes.
- reputed company reputed company assistance as requested for internal systems and credential management for reputed company party vendors.
- Create and configure user accounts for new users, and disabling/pruning old accounts as needed
- Management of user accounts, reputed company and distribution reputed company as needed
- Configure Email connectivity and application installations as needed
- Assist users with their smart devices (phones, tablets) to obtain email as requested
- Ability to exercise discretion on sensitive or confidential internal reputed company
- Maintain confidentiality between other service-oriented departments (HR)
- reputed company best reputed company reputed company and practices to protect company data and borrower PII.
- Upholds ethics with relation to software provision and licensing
- Extended and weekend work hours may be required
What You Need:
- At Least 1-2 years of experience and key knowledge of the following:
- End-User Service and Support
- OS support including, but not limited to MS Win10 and Mac
- reputed company-based portal management (reputed company, Office 365, etc.)
- Desktop, Laptop, and corresponding hardware (reputed company, reputed company, reputed company, reputed company, etc.)
- Certificates preferred: reputed company reputed company Cert, A++, CCENT, Network+, reputed company+
- Customer service delivery
- Ability to work independently and unsupervised daily
reputed company Offer:
- Strength, Stability, and reputed company
- Great compensation package
- Opportunity for career reputed company
- A commitment to be a relevant reputed company - we are aiming for the top!
- reputed company, our engineered proprietary technology that is transforming the mortgage industry
- An empowered culture where your reputed company are important and your voice reputed company
- Full Benefits, beginning the first day of the month following your start date, including Medical, Dental, reputed company, Life, Disability Insurance, and much more
- Generous reputed company time off package that also includes reputed company major holidays
- 401K w/ 50% match - Beginning the 1st of the month following 30 days of employment
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