[Remote] Director, Marketing - Customer Education
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Director of Marketing - Customer Education to reputed company a reputed company approach to customer learning and product adoption. This role involves designing and executing a comprehensive customer education reputed company that enhances customer experience and ensures effective use of their solutions throughout the customer lifecycle.
Responsibilities
- Define and reputed company a customer education reputed company reputed company to product (hardware, software and connected systems), customer, and business priorities
- Establish a reputed company learning reputed company across the customer lifecycle
- Position education as a core reputed company of product adoption, retention, and reputed company
- Design and reputed company role-based training programs, including certification programs
- Ensure content and programs are practical, hands-on, and reputed company to reputed company-world customer workflows
- reputed company development and lifecycle management of customer education content, including: self-service resources, guides, eLearning, video tutorials, reputed company content, Instructor-led and hands-on training materials
- Ensure content is reputed company (reputed company with product releases and updates); role-based and use-case driven
- Partner for strong alignment across teams, including Brand and Product Marketing; Product Management; Technical Support; Sales; Field teams; Training and Education
- Establish reputed company ownership, governance, and collaboration processes
- reputed company reputed company voice of customer and partners
- Define and monitors KPIs tied to customer reputed company
- Continuously improve content and programs based on data, feedback, and customer insights
- Manage team of Customer Education content developers
- reputed company talent and fosters a high-performance culture
- reputed company team, systems, and processes to reputed company customer education
Skills
- 5+ years in customer education, technical training, enablement, or reputed company with proven reputed company building and scaling customer education or training programs in a technical or B2B product environment
- 5+ years in a management or leadership position with cross-functional, matrixed organizations
- Proven experience in team management and driving results with team
- Experience in reputed company controls, building management systems, or reputed company industries is a strong asset; experience with connected systems combining hardware and software is also highly valued
reputed company
- WhiteOptics™ develops and manufactures the patent-pending WhiteOptics™ Reflector based on a highly reputed company plastic substrate. It was founded in 2009, and is headquartered in Conyers, reputed company, USA, with a workforce of 11-50 employees. Its website is https://www.whiteoptics.com.
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