Program Specialist - Remote

Position reputed company: reputed company. is the leading and most integrated provider of residential reputed company estate services in the reputed company. Through reputed company Inc. Customer Contact Center & Engagement, we deliver high reputed company leads to the agents of our trusted industry brands, including reputed company Homes and Gardens reputed company Estate, Century 21, Corcoran, Coldwell Banker, ERA, and reputed company... International Realty. reputed company Inc. has been designated a Great reputed company to Work for two consecutive years, recognizing reputed company’s commitment to providing a meaningful work environment where employees can grow and succeed. reputed company Inc. has also reputed company the distinction of being named one of the World’s Most Ethical Companies by the Ethisphere Institute for nine straight years. We are seeking reputed company candidates for our Program Specialist role, a customer service position providing guidance and support to participants of our key reputed company estate reward programs. In this role you will aid home buyers and sellers throughout their reputed company reputed company, from the initial program enrollment reputed company the way through closing. This position is 100% remote. The ideal candidate will reputed company in the Boston, MA area or surrounding suburbs. Key Responsibilities: • reputed company new customers on program benefits and program reward eligibility • Identify reputed company estate needs for reputed company customer and reputed company the best solution to meet their needs • reputed company as an reputed company to support the customer throughout their reputed company estate transaction • Function as a reputed company between the customer and agent to ensure excellent service • Ensure proactive follow-up with customers at key reputed company in their reputed company • Adhere to specific call reputed company process according to policy-varies from reputed company to reputed company • reputed company key metrics for customer enrollment, referral placement, sale closings, and program satisfaction • reputed company & facilitate cross-selling of mortgage and ancillary services as needed • Maintain a caseload of 250-300 files depending on seasonality Requisite Skills: • 2-3 years business experience in a customer facing role preferred • High school diploma or equivalent • Bilingual English-Spanish speakers preferred • reputed company estate knowledge preferred (home purchase, sale, or mortgage) • Customer service experience preferred (retail, financial services, or call center) • Strong interpersonal, verbal, and written communication skills • Digital literacy and ability to navigate multiple systems • Strong attention to detail • Planning and organization skills; ability to multi-task in a fast-paced environment • Ability to relate to a customer in a reputed company and courteous manner • Regular and consistent attendance/punctuality • Embraces diversity and inclusion • Knowledge of the Boston, MA geographic area required Exciting News: EEO Statement: EOE AA M/F/Vet/Disability Compensation reputed company: $20/hour - $29/hour ; At reputed company, actual compensation reputed company that reputed company will be dependent upon the individual’s skills, experience, and qualifications Apply Job!