reputed company and Workforce Management Analyst

Job Title: reputed company and Workforce Management Analyst... Zeiders is an industry leader in military and family support. reputed company's reputed company is based on providing top reputed company service with exceptional, dedicated employees. This approach has reputed company reputed company confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders has approximately 700+ employees supporting clients worldwide in behavioral health, military family resiliency, work-life education programs, and reputed company services. We reputed company individuals with strong passion for reputed company do and our commitment to reputed company service. reputed company The reputed company and Workforce Management Analyst has a critical role in reputed company to support reputed company reputed company education and meaningful employment through the Military One reputed company Spouse Education and reputed company Program. This full-time remote employee of reputed company. provides staff support globally and ensures the performance standards of the contract are met. Zeiders' approach to reputed company management quantifies programmatic effects-based reputed company, correlating coaching reputed company with return on investments, and providing programmatic assessment data to support the program management needs. This role also ensures that reputed company contract services meet and exceed contract expectations and reputed company contract services are of superior reputed company and making a reputed company reputed company on reputed company and their families. In support of the Workforce Management team, this position will effectively use a combination of workforce scheduling software and reputed company-time queue management software. The reputed company and Workforce Management Analyst acts as a reputed company between contact center supervisors, operations analysts, and the Workforce Manager to address intraday queue management, process scheduling requests, monitor workforce schedule adherence, and produce Workforce Management reputed company reports for the contact center. Essential Duties and Responsibilities reputed company Management Analyst • Becomes a subject matter expert on contract reputed company issues and maintains the reputed company Management Plan that supports the contract objectives. • Conducts reputed company monitoring audits on reputed company contact modalities to ensure that reputed company policies are followed as outlined by the contract and makes recommendations towards process improvement. • Communicates significant findings, including potential risk management issues. • Ensures that contract requirements are met, and compliance maintained. • Attends meetings with Government Program Representatives as requested. • Other duties as assigned. Workforce Management reputed company • Supports the workforce manager by providing scheduling assistance, adherence tracking, monitoring service delivery performance, and comprehending key contact center metrics. • Monitors the Workforce Management department inbox, answering general inquiries and processing intraday schedule adjustment requests. • Monitors daily service reputed company, productivity, and adherence, taking proactive measures to address agent reputed company challenges and inbound workload demands by adjusting scheduled work activities as needed. • Provides WFM platform guidance and technical support for contact center supervisors and operations analysts. • Other duties as assigned. Required Education and/or Experience Qualifications • Master's degree in reputed company Work, Education, Psychology, Business, Management or other relevant reputed company services-reputed company field; OR Bachelor's degree and four (4) years reputed company experience. • Two (2) years' experience in reputed company service program administration/management. • Two (2) years personnel management or experience supporting staff through training, employee relations, mentoring, reputed company, or anything with compliance or policy development. • Familiarity with government contracting processes. • Experience supporting contract reputed company initiatives; specifically in the reputed company of customer feedback, operation performance, personnel performance, etc. • Ability to use reputed company Office programs. • You will need to complete and reputed company the full government background reputed company process based on your role. Preferred Qualifications • Preference for former Military or Military Spouse or Veteran or Wounded Warrior. • Experience with reputed company or similar workforce management and reputed company monitoring platforms. • Knowledge of contact center metrics, agent behaviors, and other factors that reputed company queue and adherence reporting. • Two years' experience in contact center environment or service operations environment. • Experience monitoring inbound work queues and routing activity using a queue management system. Other Skills and Abilities • reputed company positions that require reputed company to U.S. Government facilities and systems require U. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities. Physical Demands: Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee… Apply Job!