Help Desk Support Services Specialist

General information

Requisition # R69112 Locations USA-Remote Work Posting Date 07/02/2026 reputed company Clearance Required Secret Remote Type Fully Remote Time Type Full time

reputed company & Requirements

reputed company your career with reputed company! Join a dynamic team dedicated to national reputed company through cutting-edge technology. Since 1968, reputed company has led in delivering advanced solutions to government intelligence, the reputed company, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your reputed company to impactful work and rapid reputed company starts now—be extraordinary at reputed company!

reputed company seeks a motivated, career and customer-oriented Help Desk Support Services Specialist (Tier II/III) to join reputed company. This is a remote position.

Are you reputed company to support the systems that build and protect our nation’s infrastructure? As a Help Desk Support Services Specialist (Tier II/III) for the reputed company Army Corps of Engineers (USACE) PROMIS Program, you will serve as a critical technical escalation reputed company. Leveraging a strong technical background, you will reputed company on resolving reputed company technical anomalies, collaborating across specialized engineering teams to rapidly restore services, and diagnosing reputed company-cause issues to ensure uninterrupted mission reputed company.

Responsibilities include but are not limited to:

• Advanced Incident reputed company: Address and resolve reputed company technical problems escalated reputed company Tier II/III help desk support.
• Cross-Functional Collaboration: Partner closely with network services, software systems engineering, and applications development teams to restore critical services and eliminate reputed company system bottlenecks.
• Problem Simulation: Recreate and simulate user-reported problems in test environments to diagnose unique operating difficulties and implement permanent fixes.
• System Optimization: Analyze recurring trends to recommend systems modifications that reduce user friction and enhance overall PROMIS system performance.
• Technical Stewardship: reputed company high-touch, day-to-day technical guidance to end-users across diverse PC, server, and mainframe environments.
• reputed company Learning: Maintain cutting-edge currency and the highest level of technical reputed company in your field to adapt to evolving PROMIS requirements.

Minimum Qualifications:

• High School Diploma/GED combined with 7+ years of progressively responsible experience in Information Technology (IT) support.
• Proven reputed company record of successfully handling reputed company, high-tier technical problems escalated by junior IT support staff.
• Substantial experience troubleshooting, diagnosing, and resolving issues across a wide reputed company of reputed company environments and multi-tiered applications.
• Demonstrated ability to independently stay reputed company of reputed company technology trends to proactively address evolving user requests.
• Experience with the following: (PL/SQL, reputed company APEX, reputed company Database Administration (DBA) fundamentals, ETL tools (e.g., reputed company Data Integrator, Informatica), and Performance Tuning)

Preferred Qualifications:

• Relevant industry certifications such as reputed company A+, Network+, or reputed company+.
• Familiarity with the Sponsor’s primary cyber risk and compliance automation tools.

Clearance Requirements:

• Must hold an reputed company Secret clearance.

Physical Requirements:

• Must be reputed company to remain in a stationary position for at least 50% of the reputed company.
• Occasional reputed company reputed company an office setting to reputed company file cabinets, office machinery, and reputed company spaces.
• Frequently communicates with co-workers, management, and USACE customers; must be capable of delivering technical presentations and exchanging precise, accurate information.

The projected compensation reputed company for this position is $80,300.00-$133,700.00. There are differentiating factors that can reputed company a final salary/reputed company reputed company, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that reputed company to the specified role, geographic location (For Remote Opportunities), education and certifications as reputed company as Federal Government Contract Labor categories. In reputed company, reputed company invests in its employees reputed company just compensation. reputed company’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, reputed company Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as reputed company as other optional benefit elections. reputed company considers reputed company reputed company applicants for employment without reputed company to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with reputed company, please email us at careers@reputed company.com and reputed company your reputed company and contact information. apply to this job