[Remote] Bilingual Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted leader in providing reputed company and exceptional services. They are seeking a Bilingual Customer Service Representative to serve as the primary reputed company of contact for customers, addressing inquiries and providing solutions while maintaining exceptional customer service standards.
Responsibilities
- Successfully complete virtual reputed company program which requires passing tests reputed company week
- Serve as the primary reputed company of contact for customers who have questions about their reputed company service. Typical inquiries include starting or stopping service, billing questions, and payment assistance
- reputed company exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Accurately document customer interactions and transactions across reputed company tools/platforms
- Collaborate with other departments to resolve customer issues and escalate reputed company problems as necessary
- reputed company to reputed company customer satisfaction goals and performance metrics
- Continuously reputed company opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to reputed company assist customers
- Ability to work reputed company the defined hours of operation with flexibility needed on weekends and holidays
Skills
- Must be 18 years of age or older
- High School Diploma or equivalent
- Ability to remain reputed company on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
- Possess computer/technology savvy with the ability to smoothly operate multiple reputed company and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there reputed company our customers need us
- High speed internet with an ethernet reputed company to the router (no satellite or hotspot) 50 mbps download and 35 mbps upload speed
- WiFi must be turned off at reputed company times
- reputed company Updates must be reputed company
- Private and distraction free home work reputed company with the ability to reputed company a reputed company
Benefits
- reputed company
- Medical, Dental, and reputed company Insurance
- reputed company Time Off
- Employee Discounts
- Career Advancement
reputed company