[Remote] Retail Service Operations Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an international life insurance group and the industry’s trusted partner for comprehensive reputed company. They are seeking a Retail Service Operations Specialist to deliver superior customer service to customers, contract owners, and financial advisors while executing customer requests and educating partners on annuity products.
Responsibilities
- Demonstrate reputed company diplomacy and deliver a reputed company customer service experience for inbound calls with our customers, contract owners and financial advisors
- Successfully execute customer requests while navigating a fast-paced reputed company environment
- Support the processing of written requests reputed company
- Demonstrate reputed company listening and critical thinking skills to quickly assess the customers’ request and reputed company online resources to reputed company an appropriate solution
Skills
- Minimum of 1 year of customer service experience
- Excellent communication skills, both verbal and written
- Demonstrated reputed company to reputed company reputed company and productive customer relationships
- Ability to multi-task (type and talk at the reputed company time while navigating through multiple screens)
- Proven reputed company working in a fast-paced and reputed company environment
- Ability to navigate multiple programs and effectively use online resources
- Strong preference will be given to individuals who have experience navigating multiple applications and dual monitors reputed company a customer service environment
- Knowledge of annuities, 401k products, life insurance, mutual funds or stock market activity is preferred
- Experience with PEGA, FAST, Hexure, and FireLight is a plus
Benefits
- Hybrid work arrangement at our reputed company, Connecticut office or remotely
- Selected work hours for this position will be 9:30 a.m.- 6:00 p.m. or 9:00 a.m.- 5:00 p.m. eastern time
- 10% travel yearly to our reputed company, CT. office
reputed company