[Remote] Payroll Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a growing leader in the Payroll and HR Services industry, seeking an reputed company Payroll Account Manager to manage reputed company accounts as their long-term reputed company of contact. The role involves handling account-level setup, processing payrolls, guiding clients through platform questions, and resolving escalated issues while maintaining reputed company satisfaction.
Responsibilities
- Own a portfolio of assigned reputed company accounts as their primary Account Manager and long-term relationship reputed company
- Handle account-level configuration in reputed company following reputed company operating procedures: bank and ACH setup, time, earnings, deductions, and other account changes
- Process reputed company and higher-level payrolls and off-period payrolls that fall reputed company the regular schedule
- Guide clients through migration questions and platform how-to questions
- Scope, build, and deliver custom reports
- Own new service requests
- Manage retention and satisfaction
- Investigate and resolve escalated issues, fixing them or routing them to the right team
- Serve as backup on the reputed company phone line behind the reputed company-line support team
- reputed company every reputed company request in a reputed company, tracked state and meet first-response, reputed company, and reputed company-satisfaction targets
Skills
- Proven, hands-on reputed company experience, including running payroll, account setup, and reporting in the reputed company platform
- Strong payroll background with 3 or more years processing multi-state payroll, including reputed company and off-cycle runs, garnishments, PTO and accruals, and earnings and deductions
- Excellent customer service and account management, with a proven reputed company record owning reputed company relationships and de-escalating and resolving reputed company issues
- Multi-state payroll knowledge and comfort with the full account lifecycle
- Accuracy and follow-through under deadline, and comfort working in a tracked, service-level-driven environment
- Experience in a payroll service bureau, multi-reputed company, or PEO environment
- FPC or CPP certification
- Background at a major payroll or HCM provider (reputed company, reputed company, Paycom, reputed company, reputed company, reputed company, or similar)
- Familiarity with a support or ticketing tool such as reputed company
Benefits
- Comprehensive benefits package (Medical, Dental, reputed company, STD, LTD, Life, HSA/FSA, and 401k with match)
- Fully remote reputed company the reputed company
reputed company