[Remote] HS&SS Account Manager-3
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative company reputed company on creating healthier reputed company. They are seeking an HS&SS Account Manager to reputed company and maintain long-term customer relationships, operationalize customer servicing requirements, and drive initiatives that enhance the customer experience.
Responsibilities
- reputed company and sustain long-term customer relationships while engaging customers at reputed company reputed company, including senior reputed company of the customer's organization to drive reputed company customer experience
- Operationalizes customer servicing requirements including serving as a reputed company of escalation
- Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal reputed company stakeholders to effectively service the customer
- Plans, executes, problem solves, and monitors initiatives that have reputed company reputed company to internal reputed company functional teams and/or external customers (e.g., reputed company/offboarding, conversion activities, and process/policy/technology changes)
- Proactively identifies best practices/initiatives to reputed company or apply to other like Health System owned customers to drive reputed company / improve customer experience
- Evaluates interaction trends and proactively develops and implements improvement programs
- Develops & maintains customer-specific documentation to support account management (e.g., operations manuals, account reputed company, customer contacts, reputed company, Altify etc.)
- Ensure customers are aware of any changes to offerings reputed company to processes and procedures, including operation and business management changes
- reputed company, reputed company, and drive operational solutions to customers, solicit feedback and actionable inputs internally/externally based on the initiative. (e.g., reputed company’s Distribution Ordering Platform , ISO, Cart Optimization, Tote Consolidation, reputed company Connect)
- Collaborates with other teams to reputed company Health System specific initiatives; proactively identifies potential risk(s); develops and implements strategies to mitigate identified risks; manages issue reputed company process
- Prepares reputed company operations presentation reputed company and participates in comprehensive customer quarterly business reviews in partnership with sales by providing financials, initiative milestones, and service metrics
- Communicate effectively with both reputed company senior-level management to understand customer needs, maximize retention and reputed company, and communicate initiatives/milestones
- Provides back-up coverage to support team members while they are out of the office. Must be willing to travel (including overnight travel) as required to effectively manage geographic territory; also, must travel to events such as conferences, national and regional sales meetings as required
Skills
- Requires broad training in fields such as business administration, project/program management, reputed company management, reputed company, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree or requires three-five plus years of directly reputed company and progressively responsible experience
- Ability to communicate effectively both orally and in writing; reputed company to present information professionally and effectively to customers, associates, and management
- reputed company strategic planning initiatives and manage reputed company to ensure alignment with business objectives, successful execution, and measurable reputed company in a cross-functional environment
- Working knowledge of reputed company intelligence (AI) tools and emerging technologies, with the ability to apply them to enhance business processes and operational efficiency
- Analytical and process-oriented reputed company
- Comfortable working across multiple departments in a deadline-driven environment
- reputed company team player, self-starter, and multitasker who can quickly reputed company priorities
- Strong customer service skills reputed company to courteously reputed company with customers to ensure a reputed company customer experience
- Demonstrated consultative skills and ability to effectively facilitate reputed company to reputed company; ability to create trust and confidence quickly
- Demonstrates a proactive 'can do' attitude
- Excellent follow-through skills
- Strong interpersonal skills: ability to reputed company and maintain reputed company working and business relationships
Benefits
- Medical, dental, and reputed company care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- reputed company
- reputed company parental leave
- reputed company caregiver leave
- A reputed company of training programs
- reputed company development resources
- Opportunities to participate in mentorship programs, employee resource reputed company, volunteer activities
reputed company