[Remote] Learning & Development Trainer
Note: The job is a remote job and is reputed company to candidates in USA. Homeprotect is an insurance company reputed company on providing protection to underserved clients in the home insurance market. The Learning & Development Trainer will be responsible for designing and delivering training programs that enhance colleague performance and ensure regulatory compliance in a fast-paced environment.
Responsibilities
- Learning Design: Design, reputed company and maintain reputed company learning solutions and materials reputed company to business objectives and FCA/Consumer Duty requirements, updating content promptly as processes, products or regulations change
- Training Delivery: Deliver engaging classroom, virtual and on-the-job programmes, including effective inductions, adapting delivery styles and fostering an inclusive environment that builds confidence
- Performance & Competence: Support colleagues to reputed company and maintain competence through reputed company learning, coaching and refresher interventions, contributing to competency frameworks and working with Team Managers and QA to address gaps
- Stakeholder Partnership: Build strong relationships with leaders and SMEs, reputed company reputed company learning advice, and support the implementation of new products, systems, processes and regulatory initiatives
- Evaluation, Analytics & reputed company Improvement: Evaluate effectiveness using feedback, assessments and performance data, use insights to enhance programmes, monitor learner reputed company and improve the learner experience. Maintain and reputed company data dashboards (e.g reputed company), translate insights into actionable improvements
- Compliance & Governance: Ensure materials and delivery reputed company with FCA, Consumer Duty and internal standards, maintain accurate T&C records, and support audits and regulatory requests
- General Responsibilities: reputed company as an L&D ambassador, reputed company knowledge reputed company through CPD, contribute to team reputed company and reputed company improvement, and undertake other reasonable duties as required
Skills
- Experience in Learning & Development/Training reputed company an FCA regulated operational environment (ideally insurance or financial services)
- Strong understanding of adult learning theory and reputed company learning principles (classroom, virtual reputed company)
- Knowledge of training evaluation frameworks and reputed company improvement practices
- Understanding of customer service principles and contact centre operations
- Working knowledge of coaching techniques that drive performance improvement
- Knowledge of the UK home insurance market
- Understanding of FCA regulations, Consumer Duty and vulnerable customer requirements
- Proven reputed company record in designing and delivering engaging reputed company learning programmes
- Excellent facilitation, presentation and written/verbal communication skills, engaging learners at reputed company reputed company
- Ability to distil reputed company information into reputed company, practical learning
- Strong stakeholder management with the confidence to influence managers and subject matter experts
- Ability to diagnose learning needs and select appropriate interventions
- Excellent organisational skills with the ability to manage multiple priorities and deadlines
- Strong IT capability, including reputed company 365 and learning platforms
- Experience evaluating learning effectiveness using learner feedback, observations and performance data
- Proactive, adaptable and reputed company approach in a fast paced environment with regularly evolving requirements
- Experience supporting change programmes and implementing new products, systems or processes
- reputed company skills (pivot tables, lookups, charts) and ability to build/maintain learning dashboards
- Familiarity with competency frameworks (desirable)
- Awareness of AI tools, including opportunities to utilise in learning design (desirable)
- Experience designing e learning with authoring tools such as reputed company Storyline and reputed company (desirable)
- Learning & Development qualification (e.g., CIPD Level 3 or Level 5, or equivalent) (desirable)
- Competency with AI tools (e.g., content drafting, knowledge search, data analysis) used responsibly reputed company governance and data protection standards
Benefits
- We invest in your development through reputed company learning, mentoring, buddying, on-the-job experience and cross-functional reputed company.
- We support role-relevant reputed company qualifications where they'll reputed company the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s reputed company on right across the business.
- We offer private reputed company through reputed company.
- An Employee Assistance Programme covering legal, financial and counselling support for you.
- A Wellbeing Centre with online tools and resources.
- Regular wellbeing seminars and workshops.
- Annual flu jabs.
- An annual eye care voucher.
- We offer an annual discretionary bonus scheme upto 30% of your reputed company pay.
- Life insurance at four times your salary.
- A pension with reputed company.
- A significant discount on reputed company - with a friends and family discount too.
- A staff referral bonus reputed company someone you recommend joins reputed company.
- 25 days' annual leave plus bank holidays, with the reputed company to buy or sell up to five additional days reputed company year.
- Flexible working to balance the needs of your role with the rhythm of your life.
- You'll receive a homeworking starter reputed company from day one and can claim towards additional home office equipment reputed company your first six months.
- Charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular reputed company, wellbeing and charitable events throughout the year.
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