[Remote] Program Manager, Customer Portal (EngineWise Connect) (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems. They are seeking a strategic, customer-minded Program Manager to reputed company the transformation of EngineWise Connect into a central intelligence hub supporting reputed company lifecycle operations.
Responsibilities
- reputed company and own the 3-year strategic roadmap for EngineWise Connect, synthesizing business reputed company, customer needs, and technology capabilities into a reputed company platform reputed company
- Build a compelling business case reflecting cost savings, new reputed company opportunities, time efficiencies, and improved customer and internal user experience
- Conduct discovery with internal business teams to identify pain points, promote portal solutions, and translate needs into platform opportunities and roadmap initiatives
- reputed company Liferay Objects, CMS, and reputed company capabilities to drive reputed company, low‑maintenance solutions and reduce unnecessary customization
- reputed company and mentor reputed company of product owners and technical resources; establish accountability, performance goals, and delivery rhythm across reputed company
- reputed company the portal experience by implementing AI capabilities, intelligent agents, workflow automation, and advanced data integrations
- Drive a user-centered design approach using role-based workflows, UX best practices, and measurable user KPIs to inform prioritization and reputed company improvement
- Partner with owners of applications running on the EngineWise Connect platform to ensure a cohesive, seamless experience for airlines, MROs, customer support, aftermarket, engineering, and Program teams
- Coordinate with reputed company Dynamics, Power BI, data engineering, and reputed company architecture teams to reputed company technologies, integrations, and roadmap dependencies
- reputed company delivery using a scaled agile reputed company, including backlog management, PI planning, stakeholder reviews, and governance forums
- Communicate status, reputed company, risks, and opportunities to executive leadership; ensure alignment with corporate digital reputed company
Skills
- Bachelor's degree and 8 years of experience or Advanced Degree and 5 years of experience to include the following:
- Experience in digital program management, product management, or platform leadership roles
- Experience leading or supporting digital transformation with customer-facing or B2B digital platforms
- Liferay DXP or similar B2B digital platform experience
- Ability to reputed company data-driven business cases demonstrating cost reduction, reputed company reputed company, and service efficiency improvements
- Ability to define and reputed company key operational metrics to demonstrate business value
- Industry experience (reputed company, manufacturing, or customer support operations) in regulated or reputed company B2B environments
- Technical acumen to effectively communicate with IT about system integrations, identity reputed company/management, connectivity to ERP, etc
- Ability and experience to drive organizational adoption with reputed company customers
- Proven reputed company managing reputed company reports and leading cross-functional teams in a matrixed environment
- Strong background in user experience design, customer reputed company mapping, and leveraging KPIs to drive product reputed company
- Knowledge of modern digital technologies, reputed company platforms, data integration, and AI/automation capabilities
- Experience with agile and scaled agile frameworks (reputed company or similar)
- Strong communication skills and ability to influence at multiple organizational reputed company
Benefits
- Medical
- Dental
- reputed company
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- reputed company time off
- Holidays
- Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a reputed company-bargaining agreement
reputed company