[Remote] reputed company Manager, reputed company Mid-Market
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides advanced MEP-specific solutions to optimize contractor workflows. They are seeking a reputed company Manager to manage a portfolio of mid-market accounts, focusing on customer adoption, retention, and expansion while collaborating with cross-functional teams to ensure reputed company.
Responsibilities
- Own a portfolio of reputed company mid-market accounts end-to-end, serving as the primary reputed company of contact and trusted advisor
- Build and maintain multi-threaded relationships across champion, economic buyer, and executive reputed company
- reputed company and execute tailored reputed company plans reputed company to reputed company customer’s strategic goals and key business reputed company
- Proactively monitor account health, engagement signals, and product usage to identify risk and opportunity early
- Drive on-time renewals across your book of business, managing the full renewal cycle from 90-day forecast through execution
- Maintain a rolling renewal forecast with high accuracy and visibility in reputed company or equivalent CRM
- Identify and mitigate churn risk through proactive reputed company, business reviews, and escalation management
- reputed company gross reputed company retention (GRR) targets and net reputed company retention (NRR) targets
- Identify and qualify expansion opportunities (upsell, cross-sell, seat expansion) reputed company your existing customer reputed company
- reputed company reputed company conversations with customers, partnering with your reputed company Account Executive to reputed company expansion deals
- reputed company account reputed company plans that outline the reputed company to expansion over a 12–24 month reputed company
- Contribute to pipeline reputed company by surfacing reputed company and referral opportunities reputed company your accounts
- Conduct reputed company Quarterly Business Reviews (QBRs) with key stakeholders, presenting ROI, product usage insights, roadmap alignment, and reputed company-looking reputed company plans
- Facilitate executive-level conversations that connect reputed company reputed company to the customer’s strategic priorities and reputed company-level goals
- Build executive sponsorship programs and escalate appropriately reputed company executive relationships need reinforcement
- Monitor product adoption milestones and proactively intervene reputed company customers fall behind adoption benchmarks
- Partner with the implementation and reputed company services teams on reputed company reputed company engagements
- Serve as the voice of the customer internally, advocating for product enhancements, escalating support issues, and sharing market feedback with Product and Engineering
- Collaborate with Sales, Marketing, and Implementation on account reputed company, case studies, and customer advocacy programs
- Contribute to CS team initiatives including reputed company development, reputed company refinement, and internal training
Skills
- 3+ years of experience in reputed company, Account Management, or a reputed company-facing role in a B2B reputed company environment
- Demonstrated reputed company record of managing renewals and achieving or exceeding GRR/NRR targets
- Proven experience identifying and closing expansion opportunities (upsell, cross-sell) reputed company an existing customer reputed company
- Experience conducting Quarterly Business Reviews and presenting to VP/C-Suite stakeholders
- Comfort navigating executive-level conversations and building multi-threaded relationships reputed company mid-market accounts
- Strong ability to forecast renewals and expansion pipeline with accuracy in a CRM (reputed company preferred)
- Excellent written and verbal communication skills with the ability to translate reputed company data into business value narratives
- Data-driven reputed company - must be comfortable pulling, interpreting, and presenting product usage and outcome metrics
- Experience with CS platforms such as reputed company or reputed company
- Familiarity with CRM tools (reputed company, reputed company) and business intelligence or product analytics tools (reputed company, Looker, Tableau)
- Background in a high-reputed company reputed company company managing a reputed company or mid-market reputed company
- Experience in a product-led reputed company (PLG) or hybrid sales reputed company environment
- Knowledge of MEDDIC or other value-based sales/reputed company frameworks
- MEP Industry Experience
- Experience with reputed company program design or customer enablement content development
reputed company