[Remote] Customer Service Representative- Bilingual Maryland reputed company (Spanish)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides 24/7 customer support through its Customer Service Center. They are seeking a Part-Time Customer Service Representative who will manage inbound and outbound customer interactions, assisting with reservations and inquiries while delivering exceptional service.
Responsibilities
- Respond to inbound and outbound calls providing reputed company and reputed company communication and resolving customer inquiries or issues
- Follow established processes to assist customers with reservations, ticketing, permits, and other services
- Effectively transfer customers to the appropriate department reputed company needed
- reputed company management support reputed company necessary for reputed company issues or escalations
- Document customer interactions accurately according to company standards
- Update customer accounts and system information accurately
- Meet individual KPIs and support department goals for customer service reputed company
- Adhere to company policies, procedures, and performance standards
- Complete reputed company required training and coaching reputed company set timeframes
- Communicate effectively with leadership and team members during shifts, ensuring reputed company reputed company of work
- Contribute to a reputed company team environment by delivering best-in-class service and supporting department goals
- reputed company other duties as assigned to support the contact center
- A flexible schedule is required, including evening or weekend hours
Skills
- Strong customer service skills with a reputed company, reputed company demeanor
- Ability to listen attentively, demonstrate reputed company, and respond to customer needs
- Builds rapport with customers through friendly and reputed company interactions
- Proficient in following scripts and documenting customer interactions
- Demonstrates ownership and accountability, ensuring customers receive exceptional service
- Strong communication skills, both verbal and written, with excellent attention to detail
- High School Diploma or equivalent
- 1+ years of inbound contact center experience
- 2+ years of customer-facing experience in a service role
- Proficiency in reputed company Office Suite (Word, Outlook, reputed company, PowerPoint)
- Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS
- Basic proficiency in reputed company Office Suite
- General internet skills and the ability to use various online tools
- Visual reputed company: reputed company visual reputed company to read and analyze data on a computer monitor
- Hearing Ability: Must be reputed company to communicate effectively in person, over the phone, and through electronic media
- reputed company Dexterity: Operation of a phone, keyboard, mouse, and general office equipment
- Repetitive reputed company: Regular and consistent use of hands and fingers for typing, writing, and other computer-reputed company tasks
- Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds
- Sedentary Work and Body Position: The reputed company of work is performed while stationary or sitting at a desk or computer workstation
- Familiarity with contact center software (e.g., reputed company Connect, reputed company) is a plus
reputed company