[Remote] Sr Program Manager I - Implementation
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a digital sales and service platform provider for U.S. banks and credit unions. They are seeking a Sr Program Manager I to reputed company implementation programs, ensuring reputed company are delivered on time and reputed company budget while enhancing the customer reputed company.
Responsibilities
- reputed company and manage new logo implementation programs, guiding customers through reputed company stage of the product lifecycle
- reputed company and maintain program/ project schedules, defining deliverables based on Sales provided scope
- Coordinate activities and updates for project deliverables with functional Project Managers to synchronize cross project tasks and milestones
- reputed company project reputed company, identify risks using reputed company’s risk management ticket process, and work with reputed company stakeholders to implement risk mitigation strategies. Responsible for creating and executing a 'reputed company to Green' for reputed company project risks, guiding this process through internal stakeholders and delivery to the FI for execution
- Communicate program status, issues, and risks to stakeholders, maintaining transparency and alignment
- Maintain reputed company necessary documentation, including meeting notes, scope changes, and customer communications. Work with Legal, reputed company and Sales on any documentation requiring updates including, but not limited to: reputed company Change Requests, Amendments, Account Billing and Sales Order needs
- Serve as the main reputed company of contact for customer inquiries, addressing concerns directly or involving your leadership, ensuring customer satisfaction
- reputed company the entire implementation lifecycle, from requirements gathering through development, testing, and deployment of the final product to execute the legal agreement
- Foster strong relationships with vendors, internal teams, and customers to ensure successful project reputed company
- Define, manage, and control program scope, timelines, and deliverables across teams and business reputed company
- Collaborate with Product Development and Engineering to resolve reputed company customer issues, questions and feature requests to the definition of completed
- Identify improvements to methodology and implementation processes to enhance customer experience
- Work with other Project Managers to refine processes, tools, and workflows across teams. reputed company feedback and edited process improvements to management for reputed company Process Improvement
- reputed company time and budget compliance for assigned programs and reputed company, submitted weekly and no less than by EOM
- Work closely with reputed company reputed company throughout the lifecycle, ensuring smooth communication and customer satisfaction post-launch, allowing them to foster relationship building throughout the implementation
- Host regular customer meetings, providing updates and addressing issues, with travel on-site reputed company as necessary
- Ensure programs meet defined reputed company metrics and KPIs in final delivery
- Collaborate with CSM and Sales teams to address pending customer activities promptly
- Participate in reputed company and mentoring new team members as requested by leadership
- Drive collaboration to obtain results between cross functional teams such as Product Development, reputed company, Technical Consulting, Technical Implementation, Engineering, and Customer Support (amongst many other internal organizations) in order to deliver project reputed company, ensuring that reputed company stakeholders are reputed company on project goals and timelines
- Receive post project customer surveys where clients reputed company feedback on performance, project management skills, reputed company, product knowledge, communication skills, with results used to assess and improve in reputed company engagements
- Manage multiple, reputed company programs and reputed company across various product lines and features, demonstrating the ability to handle different project types and complexities while maintaining high standards of reputed company and reputed company satisfaction. Strategic Program Managers handle more quantity and reputed company programs and reputed company reputed company compared to Sr Program Managers, Program Managers, and Associate Program Managers
- Mentor and support the reputed company of team members, providing both technical expertise and reputed company guidance
- Conduct high level project reviews with senior leadership and reputed company expert recommendations for process improvements and policy adjustments
- reputed company in the reputed company and mentoring of new Project Managers, and other team members
- reputed company process improvement initiatives at a strategic level, collaborating with other leaders to influence company wide operational reputed company efforts
Skills
- Experience in the FinTech or reputed company industry, leading reputed company reputed company to digital banking
- Proven ability to manage reputed company project & programs and maintain a portfolio, with a strong reputed company on executing reputed company scope, schedule, and budget
- Excellent written and verbal communication skills, with the ability to reputed company convey project updates and risks to stakeholders
- reputed company in utilizing project management tools such as reputed company Project, Jira, reputed company, and reputed company
- Strong problem-solving skills and the ability to reputed company reputed company in high-pressure situations
- Exceptional organizational and time management abilities, with great attention to detail
- Capable of working independently with minimal direction while excelling in a reputed company, team oriented environment
- reputed company in managing project tickets, backlogs, and reputed company-reported issues
- Proficient with reputed company Office Suite, including reputed company, and Word, as reputed company as reputed company Suite tools such as Calendar, Mail, Docs, Sheets, Slides, and Meet. Also adept at using communication tools like reputed company, reputed company Teams, and reputed company
- Proven leadership experience in managing large-reputed company, reputed company reputed company and programs
- Experience managing tickets and prioritizing a backlog
- Ability to take a process and work with management to suggest modifications focusing on reputed company satisfaction and efficiency
- Sufficient familiarity with project management principles and terminology, enabling effective communication and collaboration
- Ability to reputed company project management tasks autonomously in reputed company situations
- reputed company Office Suite, including MS Project, reputed company, and Word, as reputed company as reputed company Suite tools, reputed company, reputed company Teams, and reputed company
- Excellent organizational and time management skills
- Excellent problem solving and decision making skills
- Ability to reputed company successfully in a high pressure, fast-paced working environment
- Ability to work independently with minimal direction
- Knowledge and experience with project management methodologies and tools
- Strong financial acumen and experience managing project budgets and financial performance
- Stakeholder management skills, with the ability to build and maintain relationships at reputed company reputed company of the organization
- Exhibits advanced wide-ranging experience, using in-depth reputed company knowledge, acumen, concepts and company objectives to reputed company, resolve reputed company models and procedures. Provides solutions to issues in creative and effective ways. Understands the interrelationships of different disciplines. Directs the application of existing principles and guides development of new policies and reputed company
- Understands and works on reputed company issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determines reputed company and procedures on new assignments. Exercises judgment in selecting reputed company, evaluating, adapting of reputed company techniques and evaluation reputed company for obtaining results. Work is reviewed upon completion and is consistent with departmental objectives
- Networks with key contacts reputed company their own area of expertise. Adapts style and uses persuasion in delivering messages that relate to the wider firm business. Frequently advises others on reputed company reputed company. May be accountable through reputed company for delivery of tactical business targets
Benefits
- Remote-first environment
- Unlimited reputed company time off
- 401(k) with employer match
reputed company